Frontier Moving SolutionsReviews of topmovingsolutions.com

We had a very disappointing experience with Top Moving Solutions, LLC. We have tried multiple times and different avenues to resolve this issue. First and foremost, they failed to provide the service we scheduled. We reached out multiple times to inquire about the situation, but our requests were dismissed. It is incredibly frustrating to be left in the dark with minimal communication from their team and no response from the owner, Ryan Kunkel. To make matters worse, we had requested a refund for the deposit due to their inability to deliver on their promise. Despite several follow-ups, we have yet to receive any response or money back. This lack of accountability is unacceptable. Overall, we found the customer service to be extremely lacking. We expected a professional and responsive approach, but instead, faced silence and inaction. We will never recommend Top Moving Solutions, LLC to anyone looking for reliable service. Save yourself the trouble and hire a reputable and honest company.

HORRIBLE COMPANY. NEVER USE THIS COMPANY. I should have referred to BBB's consumer reviews. The review score about Top Moving Company is 1.02 out of 5 as of Sep. 13, 2024. If you check by using 'Top Moving Solutions Reviews' or 'BBB Top Moving Solutions Complaint' in the Google search bar, you can see exactly how messed up this company is in providing services. Two days before the scheduled moving date, the company asked us to change the truck size. It was the truck that the salesman had recommended when we signed on, but the person who called me insisted that we should trade it in for a larger size. Then, he asked for twice as much as the contracted amount. I requested a refund of the deposit, but my asking was refused. Top Moving Solutions only asked me to send them a cancellation request by email. On the day we were supposed to move, no one showed up and they claimed they sent a truck to our house. It was all false. I completed my move using another moving company. Top Moving Solutions seems to be a company that only takes deposits and does not provide services. NEVER USE THIS COMPANY

Regarding "Top Moving Solutions", please see BBB (Better Business Bureau)'s customer reviews. According to BBB's customer reviews, it scored 1.03 out of 5 as of Sep. 4th, 2024. In early August, my wife contacted the TOP MOVING SOLUTIONS sales representative and sent photos of all the items in our home. She also informed him of the size of the house and the number of rooms, and the sales representative assigned a truck for us. He said the truck would be sufficient to carry all our belongings, so we signed a contract on August 6th to move for $5700, with the move scheduled for August 14th. As part of the contract, we were asked to send the deposit ($2190) immediately via personal check, which we sent by taking a picture with a mobile phone. The deposit amount was withdrawn from the bank on August 7th. (At that time, we had received estimates from other companies, mostly around $6500. However, since they offered a discount and quoted $5700, we decided to make a contract with Top Moving Solutions.) **Problem Occurrence:** On August 12th (two days before the scheduled moving date), my wife received a call from someone claiming to be the person who would move our belongings, asking for the photos again. When asked why they needed the photos when they had already been sent, he insisted that he needed to see them. After sending the photos, we received another call shortly afterward stating that the contracted truck would not be able to carry all the belongings, and they would provide a new estimate. A few minutes later, we received another call stating that we would have to pay $11,000. We tried contacting the sales representative, but he did not answer, so we sent a text message stating that we did not want to talk to anyone else and preferred to speak with Ben. We also sent a photo of the complaint we had submitted to the BBB via text. Several people called afterward, and eventually, we were contacted and offered a price of $7000. However, we no longer trusted the company and requested a refund of the deposit, stating that we no longer wished to use their services. The company's representative said they could not refund the deposit and asked us to send a cancellation email. We replied that we would send the cancellation email if they refunded the deposit, but our request was denied. We haven't gotten a refund ($2190). In the end, we completed the move using another moving company, and after the move, we called Top Moving Solutions again, asking them to send us the contract, but they said they could not provide it. We asked to speak to the manager, but they refused to connect us. On August 15th, we checked with the bank, and they suggested contacting the police. The bank representative also stated that we needed the entire contract, and when we informed them that the company was not answering our calls, the bank representative called TOP MOVING SOLUTIONS and asked them to send the contract to my wife's email. However, we never received it. After moving, we visited the local police station, The police there also advised us to obtain the full contract, but despite our efforts, the company did not answer our calls, and the person my wife spoke to no longer answered the phone. As a layperson who doesn’t know what size truck to arrange, we provided all the photos and house information to the moving company's representative, who assigned the truck. Two days before the move, they informed us that the truck they had chosen could not carry all the items, and they provided a new estimate. I believe this issue was caused by the company, not ours. It doesn’t make sense for them to claim that we canceled the service. Even if we had agreed to proceed with the $7000 offer, we were concerned that the company might cause further issues, such as damage to our belongings during the move, so we decided not to use them. Please don't use this company. (Date of my response, right after receiving reply from the company: Sep. 04, 2024) The TOP MOVING SOLUTIONS posted a response a day after I posted my criticism, but there is no other way to respond to the reaction, so I am posting here again. I don't know which person in charge left the reply, but if it is true that it does not meet the company's standards and deceived the consumer as confirmed, please return the DEPOSIT you received. The contract was not completed due to the company's fault, so I do not understand why the consumer's DEPOSIT is not returned. If you really admit your company's mistake, I would like TOP MOVING SOLUTIONS to return the deposit I paid ($2190).

I was told that my items would arrive by my move in date of August 9 by the broker Ben. They picked up my stuff two weeks ahead and when I called to see what happened; I was told that I didn't read the "fine print". The dispatcher was extremely rude as I tried to explain what I was told and that legally they weren't allowed to move the items out of Kansas City, MO until 30 days of receipt of the items. I am not paying for hotel stay, food, and other amenities because they have my stuff. I am not even sure when or if I will get my items based on their lack of response or concern. I reached out to Blue Diamond Movers in Norcress, GA (contracted to them) and they were just as clueless and unhelpful. I will probably need to seek legal counsel to mitigate this issue.

Moving Solutions did an outstanding job with my move. The team was extremely careful with my items.

Top-notch service! The movers were professional, friendly, and very efficient. Everything went smoothly.

PLS READ!!! BEWARE OF SCAM!!! If you still want to book with this scam moving company even after the negative reviews on google, yelp, and BBB - I suggest you use a credit card so you have no issues getting your money back. They’ll try to say it’s an extra free for credit card, that’s how they get you to not use it therefore to keep your money! They gave us a quote for about $3,500 for a 5 hour move drive. We also provided a list of items we had that needed to be moved. Day of arrival , they were late and stated they needed an additional $4,000 to move all of our items. The workers were not interested at all to move our stuff as they suggested we should move it ourselves. The customer service was EXTREMELY rude!! They will intentionally quote you a lower price , make you pay a deposit (you’ll never get back unless you call your bank), and then try to double charge you to complete the move. SAVE YOUR TIME AND MONEY FROM BEING SCAMMED!!! This company also changes names to avoid getting caught but the pictures always stays the same! BE AWARE!!

Overall, a positive experience. The movers were courteous and careful. Will recommend to friends.