Amber
A snippet of a horrific experience
I wrote a more thorough complaint for the BBB. I’m actually in awe of the service. My belongings were delivered today. Here is how that went: 1. The legs to my sofa are missing. 2. My brand new mattress that I slept on for less than a month is streaked up. It's an actual nightmare. 3. They gave me two belongings (nice furniture) that were not mine. They looked surprised when I told them they did not belong to me. 4. They forgot their tools to assemble my bed and did not put together my book shelf. I did more unpacking of my bigger items (e.g., televisions, coffee table, etc.) than the movers did because they said they were only contracted to assemble the bed. After telling them that was not what I was told, they helped with the coffee table. I unwrapped my couch, which they could not put together because my legs to the couch are missing. Moving Solutions treated me like a paycheck, not a valued customer. I have MISSING and DAMAGED items. My move was over $5,000 and I truly feel taken advantage of. If you want a hassle free move, or even a little peace of mind, think twice before doing business with Moving Solutions.
Response from Frontier Moving SolutionsJul 16, 2024
I want to sincerely apologize for the negative experience you had with our company. We take great pride in providing excellent customer service and high-quality moving services, and it is clear that we did not meet your expectations or our own standards in this instance.