Frontier Moving SolutionsReviews of topmovingsolutions.com

Our bad experience is far from over. My name is Julia Freitor. My daughter needed to move from San Diego to Fort Lauderdale and we booked our move through the sweet talking moving specialist Nina . She said that the company has offices in Nashville and in Florida. Unfortunately, Nina blocked all of our phone numbers right before the scheduled pick-up date. Nina verbally promised—multiple times—that pick-up would take place on June 19th. However, when no one contacted us on June 18th, we called her, and she denied ever promising the 19th, stating it would be on the 20th. We emailed the company to clarify the situation, and your moving manager Leo responded quickly by giving us a call, and telling us he’d try to find a truck for the 19th, but that it would likely be on the morning of the 20th. After that, we spoke with Nina again. She was visibly upset that we had contacted Leo, and immediately after that call, she blocked all of our numbers. We were left with only Leo’s contact, as the company’s phone is answered only by AI. Leo ultimately arranged the pick-up for June 20th, noting that the contract window was the 19th–20th. While we had originally requested the 19th, we agreed under the circumstances. The load was picked up from our apartment in Poway, San Diego on June 20th, but instead of the promised 8–10 a.m. window, it happened after 4 p.m. We were told it would arrive in Fort Lauderdale by July 1st, possibly July 2nd or 3rd, per Leo. At pick-up, Leo was present in person and informed us that our volume was far larger than estimated. As a result, the cost of the move went from $3,327.77 to $7,187.92. We had no choice but to agree, as my daughter had to vacate her apartment that day, and I had a flight to New York that evening. I paid Leo a pick up deposit of a total of $2,914.10, and I’ve been told to pay another $2914.10 at delivery in Ft.Lauderdale. Since then, Leo has become unreachable. All calls from our numbers go to voicemail. Calls to your main office are answered by an AI, which promises a callback that never happens. As of today, July 3rd, we have received no update regarding delivery. We’ve paid $4,273.82 and entrusted Top Moving Solutions with all of my daughter’s personal belongings. The last time I spoke to Leo—on June 28th—he said the load was in your Arizona warehouse; and on July 1st, after 10s of different calls and texts from our phones, my husband called from another number and Leo picked up. He said that our load is - pay attention!- in warehouse in LAS VEGAS! He probably forgot that 3 days ago he told me it’s in Arizona. He promised to figure out the delivery date and come back to us, which NEVER HAPPENED. It’s been 13 days since the pick up, my daughter is siting in her bare-wall apartment in Fort Lauderdale and crying every day, cause she has NOTHING - NO CLOTHES, NO BEDDING, TOWELS, KITCHEN WEAR- LITERALLY NOTHING! and we have no idea when to expect- if ever- her belongings. If we will not receive updates until the end of this week, we’re gonna involve officials, media and lawyers. These are serious red flags that point toward potential theft and fraud, which we cannot and will not ignore. Hope your company still value its good name, and Leo or someone else will be back to us asap. P.S. My name and signatures does appear on all the documents since I am the client who signed and paid.

If I could give 0 starts I would. Unreliable, lack of communication, scam artists. They will quote you a reasonable price for moving and then charge thousands more, They will drop your belongings off at a facility if you don’t agree to the up charges, and you’ll be charged even more to pick it up yourself from the said facility. Currently speaking with an attorney to take legal action but please do not get screwed over like I did. Do not trust this company to help you move your belongings, please look for a more reputable company!!!

PLEASE READ BEFORE BOOKING: I am going to write a very transparent review. I had called a number that I had originally thought was for the pods. The number ended up being a number to topmovingsolutions (based out of Nashville), and the girl I spoke with asked if I wanted a quote. I said go for it and would consider it if it was comparable to some of the other pricing that I was looking at for other moving options. This company ended up quoting me a very fair price at first. I had booked well in advance because they get you with all of these up front discounts and tell you you have to lock in right then and there to get the best deal so I did. When we did our final inventory review we had added a lot more stuff and our quote doubled. I understood because I did have a lot more stuff I added and we agreed to go forward with this company. I had given them a very detailed list of inventory, and made sure to even over estimate so that we could get the most transparent quote. Come moving day, and the actual movers did do a good job at handling our stuff, however they went over the allotted space and I agreed to pay the additional pricing for the square footage they went over. They ended up using an additional 300 square feet I think and charged us 3500 more. When I signed to agree to the additional square footage the movers even said “we won’t need to use the whole truck,” but ended up using the whole truck. My quote has now tripled and what’s worse is they locked me in to a weekend drop off date after telling me it was going to be that Monday. When I tried to get a hold of someone on the weekend, I was put in touch with a weekend supervisor named Steven. This person I spoke to was one of the most patronizing individuals I have ever spoken to. He lacked empathy for the situation and kept saying the same thing over and over that if we didn’t agree to pay They would take our stuff to a holding facility and we would have to pay an additional thousands of dollars to get it back. This company will BAIT AND SWITCH YOU. Do not believe them when they say you are getting a good price because at the end of it, they will end up charging you 3x the amount they initially quoted you. Please, please look at using other companies. If I could go back and use something else like the pods or even get a uhaul ourself and hire movers to do it I would. SAVE YOURSELF THOUSANDS and don’t go with this company.

DO NOT USE THEM! They raised the price of our move as they loaded the truck and I had no chance to discuss these added expenses with the "salesman" who gave me the original quote. I was told they would cancel the move if I didn't sign right now by the company rep on the phone! The price went from $10K to $15K by the time they were through adding charges. Then when we got to our new home [CA to MA] we found out that we wouldn't even receive our stuff for another couple of weeks. They had taken it off the truck and stored it in CA. When they finally delivered our stuff, the driver wouldn't do anything but sit in the cab of his truck. The truck driver had to be paid in cash before they would unload! There was a crew of 4 men who unloaded the truck and were all taking stuff in at the same time, I couldn't even keep track of what came off the truck as they keep needing me in different parts of the house with questions. To further add to the confusion there were two other people’s good also in the trailer, they had to take all of someone else’s goods out of the trailer to get to my stuff that had been loaded in the middle rather than the back as it should have been since I the first stop. It took months to finally figure out what all they had apparently left in the storage site rather than load it and bring it to me. They also damaged a lot of my property that they did deliver. Solid wood furniture arrived with dents, gouges and scrapes. Loveseat and couch also had concealed damage that wasn’t discovered until after they left. We lost about 25% of our goods to loss and major damage that with minor care would have been totally preventable. When they reloaded my good from their storage site, they didn’t even bother with using furniture pads! Then to top off the total disaster the workers were still re-assembling some of our furniture when one of them noticed that the truck driver had driven off without any of knowing that he was leaving. At this point the four men then ran out to their vehicles and proceed to try to catch the driver as he hadn’t paid them. This left me having to finish re-assembling the furniture myself. Then the next challenge was trying to get them to cover the cost of lost and damaged goods, the don’t even try to assist you just direct you to contact a third-party claims processor. Bottom line is that we lost a lot of money as a result of making the poor choice of using this disreputable firm!

Under no circumstances use this company. My cousin wanted to move and it is a disabled veteran. She was set to move and her medical condition changed. And she explained this to them they would not give her a refund or what they give her even a partial refund. When she tried to call the company customer service told her that's a billing issue. Every time she tried to call nobody answers. I cannot believe they'd actually do this to somebody that is disabled on a fixed income. Definitely, a company that does not care about their customers or people. This company is in Tennessee.

Do yourself a favor and look at the BBB complaints before booking!!! I cancelled my move 5 hours after booking. My move was scheduled for over 1 month away and was well within the limits of their refund policy. I waited 30 days for a refund, which never came. Then I was told I would need to wait another 30-40 days and sign a document agreeing never to complain about the company. They also never actually canceled the move, as I was contacted the day before to confirm the time. Communication with this company is horrible. They are a complete FRAUD!!! I thankfully have a great bank that got my money back.

These HAVE TO BE FAKE REVIEWS!! for starters, Yelp has them at 1.3, and BBB has them at 1.5!! We called top moving solutions as we were looking for a moving company to move from los angeles to Las vegas and spoke to nina. Super sweet on the phone. Told her we had a 2 bedroom apt with the normal amount of stuff. We went through all the furniture and large items in detail and she quoted us for around 2500 dollars and said we would get our stuff the following day from when they picked up. Sounded like a great deal! So we paid 1000 upfront. Fast forward to the week of the move, we have our final call to go over everything again in detail. I tell them how many cbft we have in boxes and give them the dimensions of each piece of furniture. They told me it's more than they originally thought, and it would be 4100. Not super, please, with the price jumping up 1600 but understood they can't accurately quote us 2 months prior to the move, so we paid the addition 900 dollar deposit. Day of the move. The movers come and walk through the apartment and tell us it's actually going to be 6000 dollars!! stunned with the 1900 dollar increase on top of the 1600 dollar increase, we tried bargaining with them, but they said that's the price, take it, or leave it. they also told us it could take up to 6 business days for them to deliver, which wasn't what we were told on our original call. (we only packed for 2 nights due to the information we were told prior) being that we needed to be out of the apartment that day and had no other way to move our belongings, we were forced to pay the 6k. our items arrive 6 days after they loaded the truck. this is nothing short of extortion, and a civil lawsuit will be filed. please, please, please save yourself the headache and do your research before hiring movers so you don't have to learn the hard way.

Topmovingsolutions is the best moving Solution in this area. Used the 5/6 times. Always perfumed on time. Thanks