Frontier Moving SolutionsReviews of topmovingsolutions.com

At first, I was very excited to have found them, giving me a nearly impossible low rate that should have been more of a red flag. Read your contract extremely toughly because when I asked for it to arrive October 2nd they had any day 30 days after October 2nd. They got to my storage unit that I had repeatedly told them was 7x10 feet and proceeded to increase my quote from $2300 to over $6000 on September 26th. It is October 29th and I still do not have my things. I don't even want my things I want my money back so I can buy new things and get on with my life, but they won't answer my calls. Still debating suing for bait and switch practices but I haven't decided if it is really worth it. I guess if my things don't show up in another two weeks I can start filing demand letters from my bedroom floor because I have no furniture. I'm adding this because honestly its funny. Here is a direct quote from my father: "you should have lit your things on fire and threw them off the roof, it would have been faster, more fun, and saved you thousands."

Back on August 8th, 2025, I was looking to move from Texas to Illinois due to family health concerns. I went online and had someone from Top Moving Solutions contact me, agent's name was Patrick Sullivan for a move on Sept 11. Move forward to August 23rd, I had a change of plans and decided to cancel my order. I emailed Patrick Sullivan to cancel and he was the most disrespectful person I have dealt with from a company. He insulted me and complained the entire time. Spammed me with calls to try and keep me from cancelling. Called me a liar. And said I wasted his time on a Saturday to cancel the move. I have yet to receive my $1,265.21 deposit back from this company. Everytime I try to call this company I get an AI on the phone with no option to speak with a live representative. The AI puts you in a loop and says they will send an email to someone to contact you but nothing comes from it. All emails to this company go ignored without any responses. I make this post in hopes that someone else doesn't have the misfortune of dealing with this corrupt company. I understand now that I should have been more diligent in my research of this company but I was in a vulnerable space dealing with money problems, going through a divorce, and worrying about the health of my father so I was desperate. Lesson learned and hope someone else doesn't have to go through this.

I had a few fragile items some glassware and a big mirror that I was really nervous about, but they packed everything up super carefully. Everything made it in one piece. They clearly knew what they were doing.

I would give this company negative stars if I could. I called them and asked if they could pick my stuff up on Saturday in Taylor TX and delivery it by Sunday or Monday (Aug 25) to Blue Springs MO and they promised me they could. After talking about what I had to haul they said it would be $3500. I told them that I couldnt afford that and they reduced it to $3000 if I would put a deposit down right now. This was two weeks before I needed them there Later I got a call from the owner, Lucas, he went over my list of things to haul and adjusted my estimate to $3500 saying I had more than I had previously told them. I just answered their questions on what I did or did not have to move and my estimated number of boxes. He said it was in the contract (which I have requested several times and never received a copy) that they can change the price if I have not told them everything I have to move. Sounded pretty sketchy but I went with it. This person was extremely rude to me and said things that should have alerted me to the fact he was not really a professional businessperson but a scammer. On the day before they were supposed to show up a got a text message saying they would be there tomorrow (Sat Aug 23) between 10 and 2. They never showed up or called. The following day I got a call saying they would be there in 30 minutes (which would be around 8:30am) They did not show up until 6:00 pm! I kept calling trying to find out what was going on, but I would get run around answers. Now the movers finally showed up and the price to move jumped to over $10,000. I was in a terrible bind as I had to move that weekend and get back to MO. for work. So unfortunately, I went with it. The guys would only take cash (this is Sunday night after 6:00 remember) and they had just increased my cost my $4000 and wanted cash. We tried to Venmo them the money but Venmo had them blocked (imagine that). Finally my sister was able to go to WalMart and get 4 $1000 money orders to cover the cost. He also informed me that it would be another $3500 when they delivered it to MO. This made my move over $10,000. If I had known this was the cost I would have done it myself with some strong college boys and a U-haul. As they were packing up the truck I would have to remind them that we needed to keep working as it was getting very late. Then one of the movers picked up a storage cabinet I had and turned it upside down which caused blue ink to spill all over the carpet. He carried it outside like this so it left a blue trail from the bedroom to the front door. Even though we tried everything (after they left) to remove the ink, it would not come out costing me my $1000 deposit. So finally the movers pack everything up and leave. I tell them bye and I would see them in MO in two days. WRONG!!!! My furniture was not delivered to me in MO until Sept 16!!. I could not get the company to ever tell me why they held my furniture hostage or were they stealing my stuff? I don't know. They would never give me a clear answer just that they had up to 30 business days to deliver my stuff per their contract (they one they would never send me a copy of). In the contract, from what I could remember it said they had 30 days in case of emergencies. So far there had been no snowstorms, floods or hurricanes to be considered an emergency so I don't know why they held on to it for so long. Meanwhile I paid rent, electricity, internet, trash etc for two months on a home I could not move into because I had no furniture. When they finally decided to return my furniture, they did not even bother to call me and let me know. The driver called me at work around noon, and said he would be there between 4:30 and 6. He showed up at 7:00. I still have not had a call from the company. When the truck arrived I had to pay the additional $3500 to get my stuff. So all together my move cost me almost $10,000 plus the loss of my deposit, plus all the expenses I had to pay for a house I could not live in. I asked the driver where he picked up my stuff and he said around Dallas. Why did they take my stuff only halfway and leave it somewhere? Who knows where? So this "professional" company underestimated the cost of my move just to get me to sign up knowing that once they had me I would be in a bind and have to pay the extra. These people say they are professionals, but they can't get an estimate on a move even close to true cost. My original estimate was over $7000 off. If they were going to take 30 days why did they tell me they could do it in 2. If I had known it would take 30 days I would have planned differently and not have spent money on a place I couldn't live in. I also would not have been so angry. So if you don't want to spend 3 to 4 times what your estimate was and wait 30 days or so to get your items with little or no communication on what is going on with your entire life worth of stuff then don't ever ever ever hire this company.

Avoid Top Moving Solutions, LLC at All Costs Our experience with Top Moving Solutions, LLC was extremely disappointing and frustrating. This company operates as a third-party logistics (3PL) broker, not a direct moving service. They initially offered us a discount, claiming they would "partial" our load with another move in the area. Unfortunately, this turned out to be completely false. Instead of handling the move themselves, they subcontracted the job to a small box truck company staffed by inexperienced workers. Despite the promise of a shared load, we were ultimately charged for the entire truck. Worse, the subcontracted movers threatened to withhold our belongings unless we agreed to pay additional fees—while they were already on-site and loading. The movers were unprepared and unprofessional. They arrived without basic tools and even asked to borrow ours during both pickup and delivery. When we requested that they use carpet protectors in our new home, they refused and walked through the house with their shoes on, including up and down the stairs. One of the most frustrating parts of the experience was that Top Moving Solutions assured us they could transport our golf cart. However, when the subcontracted movers arrived, they had no knowledge of the golf cart and brought a truck that was completely unsuitable for transporting it. As a result, we were forced to rent our own U-Haul and pay an additional $1,000 out of pocket to move the golf cart ourselves—an expense that was entirely due to their misinformation and lack of coordination. Attempts to contact Top Moving Solutions for support were futile. Representatives were either unavailable or provided false information, insisting that the subcontracted movers were their own employees—despite the fact that the Motor Carrier Number on-site was completely different. This was, without question, the worst moving experience we’ve ever had. The company markets itself as a family-run business, but our experience suggests otherwise. I sincerely hope regulatory action is taken against them in the near future. Ryan Kunkel, as the representative of this company, you should be held accountable for the misleading practices and poor service. Consumers deserve better.

Moving solutions is a SCAM!!! Not only did the cost of my move double the day of pick up because they grossly under-quoted me, but their communication is an absolute joke. I was told in my initial sales call that they had to pick up all of my belongings over 2 weeks before my first available drop off date so they could transport my stuff across the country. From there, the sales rep, Patrick, guaranteed me that my belongings would be delivered on the first available date (July 3rd). When I hadn't heard anything the day before my move in, I tried calling and I discovered that they use an AI bot to filter calls so the only way you can talk to a real person is to request a call back (which rarely happens). And if you do get through to someone they're not only unhelpful but they're all extremely rude! I finally got someone to tell me where my items were and that's when I found out that my stuff was sitting in a storage facility in my home state of Arizona - not the state I was moving to! After waiting over a week, calling constantly with no call back (they were absolutely avoiding my calls), my things were finally going to be delivered to me and I was given a drop off window between 3-6pm. The day of drop off, the moving coordinator, Leo, was screening my calls and only started communicating when I had my father call from his phone. It was then that we were told that my stuff actually wasn't going to arrive until 8pm - not between 3-6 like I was told the day before. When my things finally arrived (at 9:30pm), there was only ONE GUY to unload the truck. Also they made me provide the final payment before they even opened the truck, so we weren't even able to guarantee the my belongings were on there until after I venmoed them. Many of my boxes were smashed and damaged. Luckily I packed well so my actual belongings weren't broken but if I hadn't, I can't even imagine how much of my stuff would have been damaged by them. Long story short - DO NOT use moving solutions unless you want to pay more than you agreed to, have nonexistent communication or transparency regarding your move, and added stress.

DO NOT USE Moving Solutions!! Where to begin? When I first talked to sales, I was told that you only pay for the cubic feet that you use, that they would adjust the cost if you were over/under the estimate. Packing day arrived on 4/29. The packer looked at what I had already packed and wouldn’t start packing or loading until she called the company to increase my cu ft and had my check in hand for the increase. I paid for packing, even though I had packed 80% of it myself. She only had to pack kitchen, books, and pictures and said she would not pack until I showed her my contract. Then she said the driver said I had reached my cu ft and refused to pack any more boxes AND refused to call the company to increase our cu ft again. The helper finally did load a few more boxes for us, but we had to make the difficult decision to leave some things behind, with friends having to step in and take care of these items for us since we were leaving for MI the same day. For the move from AZ to MI, I was told 5 to 15 days for my items to arrive. Over the next several weeks, well past the max 15 days we were told, I tried call the company (no exaggeration) 25 times!! Each time I was routed to an AI named “Ava” who constantly reassured me that someone would call me back between 9 and 5. I was only able to make contact with someone 7 times in the 7 weeks (!!) it took to receive my items. Once, when I actually talked to someone and asked why they weren’t calling me back, I was told they had nothing to say to me. Multiple times I inquired what my actual cubic footage was, only to be recited what I had purchased, not the actual. Six weeks into this ordeal, I was finally told that we would get 24-48 hours’ notice before items were delivered. This was imperative as we were waiting in a different state and would need the time to travel to our delivery site. Nope, we only got 18 hours’ notice to had to cancel appointments and rush to MI to receive the delivery. The driver finally arrived at 10pm on 6/22. He said he would be back at 7am to unload with two helpers, but didn’t arrive until 8:30am with NO helpers. The driver unloaded all of it by himself (and, seemingly the only person at this company that can do a good job!). To add insult to injury, when the portion of the container that contained our belongings was measured, the space was 300 cu ft LESS than I had paid for. I cannot put adequate words to the misinformation, unprofessionalism, lack of communication, and frustration that I experienced in working with this company. Not only did I overpay for the space used and wait three times longer than I was quoted for delivery, I had to leave some of my own personal items behind because of their incompetence. It made an already difficult move almost unbearable.

I was moving from Las Vegas to Spokane Washington. The salesman named Michael Ridder (I think that's how it's spelled) was very responsive and friendly at first. He gave us a discount since there was another truck going to the same location the same weekend. After going through my inventory he gave an estimated volume. We were nervous about using a broker after seeing so many horror stories online, and he PROMISED us 10 different times that they were NOT a broker and the trucks and movers were direct employees owned by their company. We had an incredibly difficult time getting ahold of anyone to schedule the exact time and hour of pickup, which was still way later than we were told and delayed our road trip significantly into the evening. When the mover got there, we learned that they were a separate moving company and not moving solutions employees. Also even though I had FEWER items than I told them the space estimate was grossly underestimated by 40%, and the actual cost would be 70% higher. He then states that I had more items than originally listed and it was my fault (for example, I told the salesman I had 2 queen size beds with headboard and footboard, listed was 2 bedframes. Then the actual mover listed the headboard, footboard, side rails, and support struts as FIVE separate items) There were also additional costs and fees NOT listed in the estimate. There was no other person going the same route. And on the day I had to leave my options were pay 70% more, pay the same amount and still have to rent a uhaul, or lose the money I already paid the broker (top solutions) and just go all in on a uhaul. The contractor was Leo from Leo moving LLC, who also lied to me about being a separate contractor at first. When my things eventually arrived, we asked if we could buy the moving blankets since I still had to move the large furniture to the final destination a short distance away (the large truck wouldnt be able to make it up the driveway at the final destination). Leo said moving blankets cost 40 dollars each and would sell them for 30 dollars each to us. We found similar blankets for 3-5 dollars each one amazon. He didnt believe us. During this whole time, I CANNOT get ahold of moving solutions. I called and could NOT get through the AI call screener, customer service NEVER got back to me. I emailed them, never got a response. I called the salesman back but guess who never answered my calls. Eventually he texted me denying half of the lies he originally told and eventually stopped responding. Once he got his cut from the original brokerage, he did not care about helping us at all, and in fact directly lied (not just exaggerated) more times to us. I would actively avoid this company at all costs (which will be about 70% higher than initially stated). Top moving solutions and Leo moving LLC are set up to be a scam. I might not think that if I could get ahold of anyone from moving solutions, but guess what, it appears that they know what they're doing and avoid you once they get their cut. Rent a uhaul and pay some friends to help you move. It will be less frustrating and more reliable.