We provide our web platform for the publication of good quality fashion and technology articles at competitive prices. We have many products and delivery guarantees thanks to our select list of previously verified vendors and partners.
Topmerca (topmerca.com) has 64 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
topmerca.com
Website
topmerca.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: April 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Pueden confiar muy profesional muy bueno llega en 3 semana más o menos vale la pena
EP
Evencio P.
Bien
Bien buenos productos
CU
customerJAVA
Excelente
Excelente , serios y profesionales !
El producto es lo que esperaba ! Perfecto
AC
Andy C.
Una buena experiencia
Una buena experiencia, siempre confio
CC
customer C.
Just it took a bit long but Worth it !
Just it took too long , But after a few days more than one month … I received my beautiful package!
Everything as I Expected.
ER
Eva R.
Excellent!!the shipping was fast (20…
Excellent!!the shipping was fast (20 days)and the product was amazing !I will buy again
AD
Adela
Todo perfecto
El envió tardó un poco pero buena comunicación con el vendedor, los artículos perfectos
MR
Mandy R.
Please AVOID this company if you are…
Please AVOID this company if you are expecting to get what you order! They are helpful with tracking once you have ordered, but when things go wrong, they are totally unhelpful!! I ordered a purse that was pictured on their website which was also listed as leather. When the purse was received it was terrible quality. Strong smell of plastic, and totally different inside. After reaching out to the company, the answer was I got what I ordered, and was told for a higher amount I could have ordered one in leather. This is totally misleading to the buyer, as you are not given the option when ordering. (You buy what you see) So how can this be right or legal what they are doing!! I have opened a dispute through PayPal who aren't much better! The company offered me a 50% refund if I agreed to get the negative review removed which is a form of blackmail. I informed them that I would not agree, or the other alternative was for me to destroy the purse and send them the evidence,
So that would be no refund and no purse!! I have now received an email from PayPal stating that in order for me to get my refund, I have to return the purse to China and upload the tracking! I just wonder why I should be expected to be responsible for the return postage when it's the company's fault for sending the wrong item!! So I'll cut to the chase, it looks like I have to swallow losing my money! Which incidentally according to this company is a small amount. I have asked them if they are aware of our cost of living crisis here in the UK, and that it maybe a small amount to them, but every penny matters at the moment. So when we can afford a little treat now and then, we expect to receive what we order!!
Response from TopmercaNov 6, 2024
We are sorry that you feel dissatisfied, but we would like to clarify that your claims are not accurate. Our company strives to provide high-quality products and excellent customer service to all our customers.
Regarding the item you purchased, it was described clearly on our website with all the relevant information about its material. If there was any misunderstanding, we apologize for the confusion, but we make sure to display accurate product descriptions for transparency.
As for the issue with the product, we offered a resolution in line with our policies, and we always aim to resolve issues in a fair and transparent manner. We did offer you a partial refund, as is common in cases where a return is not possible, but we would never engage in any form of blackmail, as suggested. Our aim is simply to find a solution that works for both parties.
In terms of the return, our policy is that customers are responsible for return shipping fees, especially in cases where the product was correctly shipped but the customer no longer wishes to keep it. We understand that this can be frustrating, but we must follow our established procedures.
We value our customers and want to assure you that we are always here to assist with any issues. We encourage all customers to contact us directly if there are any concerns.
We also respect the right for you to share your experience, but we ask that reviews are based on actual experiences rather than misunderstandings.
Thank you for your understanding.
