We provide our web platform for the publication of good quality fashion and technology articles at competitive prices. We have many products and delivery guarantees thanks to our select list of previously verified vendors and partners.
Topmerca (topmerca.com) has 64 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
topmerca.com
Website
topmerca.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: April 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Todo mentira!
Me estafaron. Nunca llegó lo pedido y luego prometieron devolución hace casi un año y nada . Había compartido la opinión pero la borraron, vuelvo a ponerla para que nadie más caiga en esta estafa.
Response from TopmercaNov 6, 2024
Lamentamos que hayas tenido una mala experiencia, sin embargo, no encontramos ningún registro de una interacción con nuestra empresa ni de un pedido realizado. Consideramos que esta reseña no refleja una experiencia genuina con nosotros.
Nos esforzamos por ofrecer un excelente servicio a todos nuestros clientes, y estamos comprometidos con la transparencia y la satisfacción. Si en algún momento necesitas asistencia o tienes inquietudes sobre nuestros productos o servicios, por favor, no dudes en ponerte en contacto directamente con nosotros.
Nuestro objetivo es siempre resolver cualquier problema de manera rápida y eficaz. Apreciamos la oportunidad de aclarar esta situación y seguir ofreciendo un servicio de calidad.
FR
Fernando R.
Estoy ya de que me vacilen …..
Ya no se que esperar , les he comprado dos relojes clonados , los cuales ya tenían que estar de camino , y no paran de dar largas y eso que parecerían majos …. Pero veo que no me queda más opción que denunciarlo
Response from TopmercaNov 6, 2024
Lamentamos mucho que tu experiencia no haya sido la esperada, pero queremos aclarar que todo el proceso de envío de tus relojes fue gestionado según lo establecido. Los productos fueron enviados dentro del plazo y, aunque en ocasiones pueden ocurrir retrasos por factores ajenos a nuestro control, como en el caso de la mensajería, hemos estado en constante comunicación contigo para informarte de su estado.
Nos tomamos muy en serio la satisfacción de nuestros clientes y siempre estamos dispuestos a solucionar cualquier inconveniente. Si, por alguna razón, tu pedido no ha llegado a tiempo, por favor, contáctanos directamente y estaremos encantados de ayudarte a resolverlo.
Apreciamos tu paciencia y comprensión, y seguimos comprometidos con ofrecerte un excelente servicio.
VD
Vicente Daniel Meneses R.
Vergonzoso
Un horror, fatal, no envían fotos del artículo al enviarlo, no te dan número de seguimiento y después de 20 días de pedirlo el número que proporcionan no existe, vergonzoso!!!
Response from TopmercaMar 7, 2023
Lamentamos mucho que tu experiencia no haya sido positiva. Queremos aclarar que tu pedido fue procesado y enviado dentro del plazo establecido. En cuanto a la falta de información, entendemos tu preocupación, pero todos nuestros clientes reciben el número de seguimiento tan pronto como el paquete es despachado, y estamos siempre disponibles para ofrecer actualizaciones cuando sea necesario.
Respecto al retraso en la entrega, a veces los tiempos de envío pueden verse afectados por circunstancias externas, como los transportistas, que pueden provocar demoras imprevistas. Sin embargo, estamos comprometidos a ofrecer un excelente servicio y hemos hecho todo lo posible para asegurar que tu pedido llegara correctamente.
Nos disculpamos por los inconvenientes y agradecemos tu comprensión. Si tienes alguna duda o problema adicional, por favor, no dudes en contactarnos directamente. Estaremos encantados de ayudarte.
MR
Mandy R.
Please AVOID this company if you are…
Please AVOID this company if you are expecting to get what you order! They are helpful with tracking once you have ordered, but when things go wrong, they are totally unhelpful!! I ordered a purse that was pictured on their website which was also listed as leather. When the purse was received it was terrible quality. Strong smell of plastic, and totally different inside. After reaching out to the company, the answer was I got what I ordered, and was told for a higher amount I could have ordered one in leather. This is totally misleading to the buyer, as you are not given the option when ordering. (You buy what you see) So how can this be right or legal what they are doing!! I have opened a dispute through PayPal who aren't much better! The company offered me a 50% refund if I agreed to get the negative review removed which is a form of blackmail. I informed them that I would not agree, or the other alternative was for me to destroy the purse and send them the evidence,
So that would be no refund and no purse!! I have now received an email from PayPal stating that in order for me to get my refund, I have to return the purse to China and upload the tracking! I just wonder why I should be expected to be responsible for the return postage when it's the company's fault for sending the wrong item!! So I'll cut to the chase, it looks like I have to swallow losing my money! Which incidentally according to this company is a small amount. I have asked them if they are aware of our cost of living crisis here in the UK, and that it maybe a small amount to them, but every penny matters at the moment. So when we can afford a little treat now and then, we expect to receive what we order!!
Response from TopmercaNov 6, 2024
We are sorry that you feel dissatisfied, but we would like to clarify that your claims are not accurate. Our company strives to provide high-quality products and excellent customer service to all our customers.
Regarding the item you purchased, it was described clearly on our website with all the relevant information about its material. If there was any misunderstanding, we apologize for the confusion, but we make sure to display accurate product descriptions for transparency.
As for the issue with the product, we offered a resolution in line with our policies, and we always aim to resolve issues in a fair and transparent manner. We did offer you a partial refund, as is common in cases where a return is not possible, but we would never engage in any form of blackmail, as suggested. Our aim is simply to find a solution that works for both parties.
In terms of the return, our policy is that customers are responsible for return shipping fees, especially in cases where the product was correctly shipped but the customer no longer wishes to keep it. We understand that this can be frustrating, but we must follow our established procedures.
We value our customers and want to assure you that we are always here to assist with any issues. We encourage all customers to contact us directly if there are any concerns.
We also respect the right for you to share your experience, but we ask that reviews are based on actual experiences rather than misunderstandings.
Thank you for your understanding.
LE
Leigh
"Plastic Leather"!!!
I ordered from this company sometime back, and although had a long wait the bag arrived and I was very happy with the quality, although, for the price knew it wasn't going to be leather! I was happy to ignore the fact that it was stated as real leather as I had been wanting this bag for sometime. Now we go to a couple of months later. I ordered a purse advertised as leather, and was brown on the interior with LV interior zip order arrived after about 5 weeks, well , what a disappointment, firstly the over whelming smell of plastic hit me like a ton of bricks, absolutely over baring smell like chemicals! The interior was black with the gold writing all smudged and un-readable, all the compartments moving around, and a small cheap zip! Don't get me wrong, I didn't pay a huge amount for it but you do expect to get what you paid for as per their pictures! I reached out to the company, and it seems they have an answer to everything! I stated that the purse was significantly different to what I ordered, and even the item number on the box was totally different to what is stated on their website! I was told that their goods can differ slightly, but come on, slightly!! Joke, the purse is totally different!! So cut to the chase, they are totally unhelpful when it comes to wanting your money back, want to offer silly discounts off of future purchases! I have opened a dispute with PayPal to try to get my money back, and will also be reporting them to trading standards as they are stating goods are leather, when they are in fact cheap chemical plastic!! So be warned you may not get what you order! And if that doesn't upset you, the FUMES will!!
Response from TopmercaNov 6, 2024
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. However, we would like to clarify some important points regarding the product you purchased.
The product in question was clearly described as "synthetic leather" in the product details on our website. We understand that "synthetic leather" is sometimes referred to as "plastic leather," but it is important to note that it is not genuine leather. This is a commonly used material for affordable fashion items, and it was accurately stated in the product description. We apologize if there was any confusion regarding this terminology.
Regarding the product's condition upon arrival, we regret that you found the smell and quality to be unsatisfactory. We always strive to ensure that our products meet high standards, and we appreciate your feedback about the packaging and quality issues. We take all such concerns seriously and work with our suppliers to maintain quality control.
As for the issue with the item number on the packaging, slight variations in product batches may sometimes occur. However, we always aim to provide consistent, accurate products that match the descriptions on our website.
We would like to remind you that we are here to assist with returns or exchanges if the item does not meet your expectations, and we are always willing to work towards a fair resolution.
Once again, we apologize for the disappointment caused and hope we can resolve this situation to your satisfaction.
PU
Pugsy
Terrible experience. Item sold as genuine leather was PU.
Terrible experience, wish I could score 0. Ordered brown leather belt with tan reverse. Prior to placing order I checked with seller that item was genuine leather. Belt received was brown PU black reverse. Similar design, wrong colour, wrong material. Sellers' resolution was to burn the belt to confirm if leather or PU, and send photographs. I was sceptical. No belt, (or purposely damaged belt) no refund I thought. I voiced my concerns to seller and also asked why wrong colour sent. Seller insisted they only supply my design of belt in leather and yet I have transcript from our initial chat where I was offered pu or leather. I requested item as ordered be resent, i.e. leather product. Seller said this was not possible as only one material used. Seller finally admitted mistake and offered 50% refund but asked that I did not leave negative review. I declined. I was then offered full refund but only after I cut belt in two and send photographs. Again, I was sceptical. Meanwhile seller had deleted his chat comments in which he admitted mistakes had been made with my order. Fortunately I was saving the transcript as we chatted so still have full copy with all sellers comments.
The seller didn't like the challenge about the wrong/inferior goods sent and accused me of being a scammer.
This is an unscrupulous dealer charging leather prices for PU replica goods.
In response to Topmerca comments: The item ordered was NOT sent. I ordered brown leather with tan reverse. Belt in PU with black reverse received. A genuine dealer would not delete chat comments in which there was admission of wrong item being sent. Or delete comment stating only one material available? Both images of PU and genuine leather belts are exactly the same? If the item ordered was sent, why is mine black, shiny and looks/ smells of plastic? I declined to keep the PU belt at 50% of price paid as it is wrong material and colour? After all the unscrupulous actions, I was not prepared to risk purposely damaging a belt and trusting in the seller to refund?
Once it was realised that an incorrect item had been sent, any reputable dealer would have apologised, organised a courier to deliver replacement and collect incorrect item.
Response from TopmercaApr 1, 2022
We first ship the product you requested. However, in order not to conflict, we decided to offer you a 100% refund as long as you send us the photos of the destroyed belt. Why did we send leather and you say it's not just because you wanted to keep the belt and pay nothing.
Then we told him that if you wants to keep the belt we would give 50% and you did not accept either. Therefore, we had already given you a reasonable solution and it is not our fault that you did not accept and then post this totally irrational comment.
IH
Irene H.
Mala calidad del producto
La primera experiencia con ellos fue buena el pedido llegó a tiempo y la calidad era decente.
Sin embargo en la segunda entrega ha sido un auténtico desastre primero mi pedido llegó dos meses tarde y el reembolso que me dijeron finalmente es para futuras compras algo que obviamente no va a suceder.
La calidad de los productos es auténticamente miserable estafada es la palabra que habría que utilizar.
Response from TopmercaNov 6, 2024
Lamentamos mucho que tu experiencia no haya sido satisfactoria. Sin embargo, debemos aclarar que todos nuestros pedidos son procesados y enviados dentro de los tiempos estipulados, y cualquier retraso fuera de lo común puede deberse a factores externos como problemas en el servicio de mensajería.
En cuanto a la calidad de los productos, siempre tratamos de ofrecer lo mejor en cada artículo, pero si en alguna ocasión no hemos cumplido con tus expectativas, lo sentimos profundamente. En relación al reembolso, ofrecemos alternativas de compensación para futuras compras, y nuestra intención es garantizar que nuestros clientes se sientan valorados y atendidos en todo momento.
Te invitamos a contactarnos directamente para poder resolver cualquier inconveniente y aclarar cualquier malentendido. Estamos aquí para ayudarte.
MA
María
Tras varias quejas finalmente no lo…
Tras varias quejas finalmente no lo llegue a recibir
Response from TopmercaNov 6, 2024
Lamentamos que hayas tenido problemas con tu pedido. Sin embargo, debemos aclarar que, tras revisar el caso, podemos confirmar que el producto fue entregado correctamente y se encuentra en camino según lo indicado en el seguimiento.
Entendemos que las demoras pueden ser frustrantes, pero te aseguramos que tratamos de resolver cualquier inconveniente lo antes posible. Si no has actualizado tu reseña, estamos disponibles para ayudarte a resolver cualquier detalle que no haya quedado claro. Si hay algo más en lo que podamos asistirte, no dudes en contactarnos directamente.
