Molly M.
WORST customer service/warranty claim
I would have previously provided a great review HOWEVER, it's not ending that way. One of the pairs I bought from them lost the hardware that holds on the lens. I thought I could just get the part but they said the glasses could be replaced under warranty. I paid a small fee for this, made my selection (since what I was trying to replace was not in stock). I have sent 4 emails asking on status of my replacement and CANNOT EVEN COUNT the number of times I have called them, they have totally ghosted me. I am utterly disappointed and would NEVER recommend this company again. EDIT: I tried calling again multiple times and could NEVER get a CS rep. I asked a friend to call from her phone and low and behold, they answered RIGHT AWAY. I am certain they were blocking my calls because of caller id. I have asked that someone from mgmt call me, we shall see.



