AMY W.
Ridiculous return policy
I do not know why it’s impossible to leave this company a review on Google? This is the only place I can find the leave a review for that company. As far as the sunglasses, months ago I bought the smaller frame Bella gold and I loved them. They fit my face perfectly including being tight enough which is often a problem for me. So I decided later to buy those same frames but in the purple lenses. Those came and fit completely differently, very loose, AND the nose piece was broken. I had bought these to take on a vacation and hadn’t planned for them to arrive broken so I emailed the company and explained I was on a tight timeline, and I was a repeat customer and they had sent me broken glasses. They did email a return shipping label but refused to send a replacement until they RECEIVED the broken ones back (I had also supplied a photo of the sunglasses so they could see exactly how they were broken). I told them if they did this, the sunglasses would arrive while I was on my month-long trip. They did not care at all. I am writing this review from my trip and I just got notification that the replacement sunglasses have finally shipped. I had even sent them a photo of them boxed for shipping and a receipt from the drop off at FedEx and STILL they would not ship the replacement. This is a ridiculous policy, I could understand if I was returning because I wanted to exchange for another pair but for this to be their mistake and to charge $85 for a $10 pair of sunglasses (I used to sell sunglasses myself and I know how cheap they actually are, $10 is being generous), I can’t believe they would refuse to send a replacement until receiving the broken $10 sunglasses. This will be the last order they get from me. I expected more from a “woman-owned” business. I am sure I was only ever communicating with AI, no way to reach an actual human with some interpersonal skills and discernment.



