Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalApr 6, 2023

Hi Phyllis! Edited Response: I am leaving the original response below but wanted to respond. I am happy to hear your funds were returned but am dissatisfied to hear how your call went with your representative. This is not our standard and I want you to know I have escalated your review to that individuals manager accordingly. If you need anything further, please do not hesitate to contact us at tonyrobbins.com/help and feel free to ask for Kaylie. I appreciate your patience and for taking the time to bring this to my attention. I truly wish you all the best :) Sincerely, Kaylie Team Tony ------------------------- We are sorry to hear about your experience and would love more information regarding the matter. We have sent a private request for contact information so we may locate your account and dig into this further. We look forward to connecting with you and getting you a resolution promptly! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalApr 6, 2023

Hi Pascal! Thank you for taking the time to share this review! We love to hear you had massive breakthroughs but are also appreciative of you taking the time to share the CANI's you felt would elevate the experience that much more if we changed them. We have taken your feedback in regards to the sales and escalated it to our Events team for future adjustments. We have requested more information from you as we would love to connect further and get you connected with someone on our team to review the contents of our mastery programs to ensure you feel fully secure in what you are getting prior to making that commitment. We want our clients feeling excited and knowing they are exactly where they are supposed to be prior to purchase. No need to rush into such a decision unless you are 100% sure and know it is part of your bigger plan. We look forward to speaking with you!! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for sharing your experience with us regarding your participation in Unleash the Power Within (UPW). We appreciate both your positive feedback and the areas where we fell short of meeting your expectations. Your input helps us continually improve our programs. We are delighted to hear that the first 2.5 days of UPW were awesome for you, and that you found value in the exercises aimed at clearing out old limiting beliefs. Creating a transformative experience is at the core of our mission, and we are pleased to have contributed positively to your personal growth. We understand that the transition to a sales pitch for more expensive experiences may have been overwhelming for you and detracted from the overall experience. We apologize for any frustration this may have caused. Our intention is always to strike a balance between delivering valuable content and presenting additional opportunities for those who wish to explore further. We appreciate your feedback and will take it into account as we refine our program structure. Technical glitches can occasionally occur, particularly with a large audience, and we apologize for any inconvenience caused by the initial issue you encountered. We acknowledge that some individuals may have experienced challenges with the technological aspects of the event. We continuously work to enhance the user experience and provide better support in this regard. We also take note of your feedback about the amount of time spent on celebration. While we believe in fostering a positive and empowering atmosphere, we understand that individual preferences may vary. Your input will assist us in striking the right balance in future events. Thank you for recommending UPW while also highlighting the understanding that Tony Robbins cannot physically speak throughout the entire duration of the program. We appreciate your acknowledgment of this fact. We value your feedback and are committed to continually improving the UPW experience. If you have any further thoughts or concerns, please feel free to reach out to us directly. We genuinely appreciate your participation and trust in our programs. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We want to begin by expressing our sincere apologies for any confusion or disappointment you have experienced regarding your Date with Destiny ticket. We understand how important it is to honor our commitments and maintain the trust of our valued long-time clients like yourself. Upon reviewing our records, it appears that your Date with Destiny ticket may have been purchased through our partner organization, Success Resources. We believe that they handle the scheduling and management of certain events, including ticket validity. However, we want to assure you that we are committed to assisting you and finding a resolution. To provide you with the best possible support and guidance, we kindly request that you reach out to our dedicated support team at tonyrobbins.com/help. By contacting us directly and sharing the details of your purchase, we will be able to better understand your specific situation and work towards a solution. Thank you for taking the time to bring this issue to our attention. We apologize for any inconvenience you may have experienced, and we are dedicated to making it right. We look forward to assisting you further and providing a resolution that meets your expectations. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for sharing your enthusiastic feedback about your experience with Tony Robbins and our program. We are thrilled to hear that you found the whole experience completely amazing and worth every penny. Witnessing your transformation and seeing you feel amazing and extremely happy fills us with joy and gratitude. We are proud to provide you with the tools to empower yourself and make a positive impact on your life. If there is anything else we can do to support you on your journey, please do not hesitate to reach out. We are here to help you continue your growth and achieve even greater success. With heartfelt appreciation, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We are incredibly grateful for your heartfelt words and for taking the time to share your experience with us. It warms our hearts to hear how the Unleash the Power Within (UPW) event has had such a profound impact on you. Tony Robbins and our entire team are committed to making a positive difference in people's lives and creating a healthier, kinder, and more loving world. Your gratitude and recognition of our efforts mean the world to us. Thank you for acknowledging the collective impact we strive to make. We are honored to be part of your journey and contribute to a more beautiful and positive world. Should you ever need further support or guidance, please know that we are here for you. Together, let's continue to spread positivity and create a world filled with love and compassion. With heartfelt appreciation, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for sharing your feedback about your experience with the Virtual Unleash the Power Within (UPW) program. We are delighted to hear that the pre-event preparation was thorough and that you appreciated having someone to address any concerns or questions. We take great pride in providing our participants with exceptional materials and resources, and we are thrilled that the box you received exceeded your expectations. We understand that circumstances can change, and we are glad that your allocated pre-event coach promptly arranged the transfer option for you when you needed to change to the next UPW event. Our team is committed to ensuring a seamless and accommodating experience for our participants. Thank you for recommending the Virtual UPW events. We value your trust and confidence in our programs. Should you have any further questions or require additional support, please do not hesitate to reach out. We are here to assist you on your journey of transformation. With gratitude, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for the inconvenience and frustration you experienced with our customer service regarding the cancellation of your UPW March 2023 event registration. We understand the importance of clear communication and timely responses, and we regret that we fell short in this regard. We apologize for the limited information available about the event schedule and the recording options. We acknowledge that this lack of clarity caused confusion and dissatisfaction. Our intention is always to provide comprehensive details and options to our participants, and we are sorry for any miscommunication that occurred. Regarding your cancellation request, we apologize for the delay in our response. We understand that timely assistance is crucial, especially when travel plans are involved. We apologize for any inconvenience this may have caused you. We want to assure you that your refund request was processed on March 24, 2023. The funds were returned to your original method of payment. We apologize for any uncertainty or confusion regarding our satisfaction guarantee policy. Your feedback has been duly noted, and we will take it into consideration to improve our processes moving forward. Once again, we deeply apologize for the inconvenience and frustration you experienced. If there is anything else we can do to assist you or address any remaining concerns, please reach out to us directly. We value your feedback and are committed to ensuring the satisfaction of our participants. Thank you for bringing this matter to our attention, and we appreciate your understanding. Sincerely, Kaylie Team Tony