Trr R.
Couldn’t attend UPW
Couldn’t attend UPW, March 16-19. HAVE TO WORK! Just requested 20 times! To pls respond if I could reschedule. They only have one email, and the acct rep j. Garcia , no response either. AND ALL I WANT TO DO IS RESCHEDULE. Going to check with card company to see if chargeback is feasible, since they never get back to you. $549 is a lot to me to just give it away to them. Not right. Terri Lummie March 31, 2023 They reached out on the 20th and said I would get a refund in a week. Never happened! Instead they took more money out of my account! Have written to their so-called virtual desk and advised them that if not rectified by Monday (apr 3), I would take their acknowledgment of refund to bank for chargeback. I like Tony robbins, but this is bad business practices. Terri Lummie UPDATE: was refunded for everything. Communication to this would have been nice. But thank you for taking care of this for me. Also felt confident with an enrollment with inner circle. Again, I like Tony Robbins. And thank you Kayla for passing on my info. Good job.
Response from Robbins Research InternationalMar 18, 2023
Updated Response: Thank you, Trr!! I appreciate your patience and am happy to hear you received your refund :) Your happiness is most important to us, and it puts a smile on my face to hear you are satisfied! If I may ever be of further assistance, please let me know. I can always be reached at tonyrobbins.com/help. Sincerely, Kaylie Team Tony ---------------------------- Hello! We have sent a request for further information to investigate your account. We are currently experiencing higher than normal volume due to UPW but are happy to assist! We appreciate your patience, apologize for the inconvenience and look forward to hearing from you. Sincerely, Kaylie Team Tony




