Robbins Research InternationalReviews of tonyrobbins.com

I recently had a terrible experience with Robbins Research International (RRI) that left me feeling extremely disappointed. After being offered a Date with Destiny Package, RRI refused to accept my order just eight days later. I also told them that an illegal copy of the whole event is for sale on the internet that I am not willing to buy and that I would love to buy the original product. The customer service representative did not care: "As for [buying an illegal copy on ...] if that is the option/route you choose totally understand. Your decision to make." and "If you choose to save money going that route that is your choice/decision." What's worse is that the customer service representative did not forward my mail to the lead as I requested, but instead chose to cut off communication altogether: "Michael you will not be receiving a call and I will not be replying any further." When I was attending Unleash the Power Within (UPW) in 2022, Tony Robbins was outstanding in his delivery and message. Although there was a lot of upselling during the event, Tony's energy and insights were exceptional. That’s why I chose to attend DWD too. It's a shame that my experience with RRI's customer service team was not reflective of the high standards that Tony sets in his events. My experience with RRI has left me with a negative impression of the company as a whole. By neglecting my requests and cutting off communication, they've shown that they're not interested in maintaining a positive relationship with their customers. Is it Business Mastery to lose a customer this way and don’t care about illegal recordings maybe even violating attendees privacy? I certainly doubt it.

I used to be a raving fan... that's changed. I bought several of the Tony Robbins events tickets prior to covid. They started hosting virtual events, but I was happy to wait for the in person events. I just returned from a holiday and then realized that one of the events is in a few weeks. I wrote to his team explaining that I just returned to my country and do not have time to get the visa and do not have available leave to go on another trip out of the country. Yet, despite sending several emails, I recieve no feedback. Why are they so good at taking our money. But so utterly useless at offering after sales service And then someone will reply to this with the same response that they give to everyone who writes on this website.

The only reason I have given them one star is because I cannot give none at all! I was booked to go on a UK Tony Robbins tour in Birmingham and then lockdown happened and I have tried and tried to get my money back (just under £600) and whilst Tony Robbins customer service have communicated, all they have said (albeit it nicely) is that as I bought the ticket through success resources that they have to make the refund. I have tried and tried to get in contact with success resources and they NEVER reply....but now think it is okay to send me e-shots to ask me to go and see Tony Robbins....but no suggestion of using my unused ticket...let alone having a refund. Supposedly Tony Robbins was looking into this in Australia last year after the same thing happened to customers during their lockdown......but nothing seems to have happened. how on earth can Tony Robbins allow his tickets to be sold through such an unethical company as Success Resources - the shame of such terrible customer service and this not being rectified falls squarely at the feet of Tony Robbins as well......sooooooooooo disappointed that someone purporting to be so ethical works with (and is aware of) companies that are not and is therefore tarred with the same brush.....I have never complained like this online but after three years of trying to be heard what can I do?????? please read all small print before buying anything to do with Tony Robbins and certainly do not touch success resources with a barge pole! UPDATE…23 March 2023….after the reply from “Team Tony” below (friendly, assuring and finally gave me hope again that this would be sorted), I have just had a an email from Success Resources (a month later) which says I am NOT eligible for a refund AGAIN! After THREE years of non resolution this is the cut and pasted reply they sent me! Surely a basic rule of trade is that if the vendor cannot fulfil the contract of sale that they should refund the purchaser??? No reasoning at all…I’ve asked for more information from SR but of course it will undoubtedly take them forever and to be honest I will not hold my breath……just disappointment layered on top of disappointment with this whole thing….

Love the cookie cutter reply to every negative comment. Really shows they care :) _____________________ We are so sorry to hear you had a less than satisfactory experience with us and appreciate you taking the time to provide us this feedback! Things like this allow our team to grow and ensure we are always operating at the Tony Robbins Standard! We would love to get more information from you to resolve this issue accordingly. We have sent you a private request to work towards your resolution and look forward to hearing from you!

I've been a coaching client for over 2 years now, and I can't speak more highly about my experience, and the customer service. Just reached out to change my contract, which they did immediately and sent me a confirmation email immediately after. Maybe something has changed based on all the reviews below! Yikes! But my experience was very positive and prompt.

Total Scam. I asked for a refund, never got refunded. Instead they wanted me to continue with the program. I booked the Master University Program. I talked to several different people from the association every line pretending I get my money back. All the information you receive in the seminars are in his books. No more additional information. So I strongly recommend, not to book the events. Instead by the books for a fraction of the price. ADDED AFTER THE REPLY of representative of Robbins Research International: AND the scam continues, nobody (of course) ever reached out to me to solve the problem. They have my bank account information and could with a few clicks issue my refund. So please no more hypocritical promises needed dear representative: Just give me my money back as per your contractual terms.

We don't need to throw money at some people to tell us how to think or live. Get a life gurus...

Further to my conversation via a zoom call on the 10th of January at 17:00 with Matthew Shakir , I was very upset disheartened and stressed with the call and therefore I have no choice but to complaint about the way I felt. I was excited and enthusiastic be coached by an experience member of your staff. I follow you -Tony Robinson for many years and have shared your work your energy and your ethos with family, friends and colleagues. As I was ready to invest, I purchased your starter pack with videos and a coaching session. I asked Matthew to record my coaching session due to my disability (Neurodiverse - which means I have dyslexia dyspraxia and ADHD ) we discussed the fees and the length of investments . I potentially agreed to 6 months coaching session with him with the cost of £2891.63. I made it crystal clear that I would speak to my husband and would let him know the next day . I was excited about this opportunity and trusted the method. Matthew enquired if I would be paying from the same card which was previously on your system due to the previous package I purchased from you. To my shock and horror while I was on the call to him Matthew attempted twice to take the funds out of my account without my permission or authorisation, when I had made it very clear to him that I would speak to my husband and come back to him the next day to make the payment . I felt disgusted and vulnerable as I trusted this process and felt like I was being scammed. I confronted Matthew and asked why he attempted to take the payment out of my account, I felt he became defensive and tried to blame me I felt vulnerable and therefore I had diffused the conversation quickly. I feel heartbroken as I have invested many hours of my year to you through books.