At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
tonyrobbins.com
Website
tonyrobbins.com
Category
Employment & Career
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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It's been three weeks and days since I complained about not having access to the UPW Facebook group link that was emailed to me from Power prep, I received a reply from Kayle team Tony, who say they have requested more information to privately locate my account. I have not received any fit back yet or a link redirecting me. the four days program is almost here and I wonder if the money I paid is gone because as it is now I don't understand what's going on
Response from Robbins Research InternationalJul 20, 2023
Updated Reply:
Thank you for providing further information!! I do see your account and the ticket for UPW August. Please login to your members portal to find the link to the facebook group:
https://portal.tonyrobbins.com/events/my-events/upcoming
If you have already sent a request to join and did not get in. Please revoke your request and resubmit it. Make sure you are entering the information associated with your ticket so our team can verify you.
If you need anything further, please let me know!!
Sincerely,
Kaylie Boyce
Client Services & Operations Manager
Hi there!
We have requested more information on this second review you have left to locate your account as we did not receive a response from you on the first one. We are unable to locate your account under your Trustpilot account, therefore we are unable to send you the information you need to access the facebook group. We look forward to hearing from you!
Sincerely,
Kaylie
Client Services and Operations Manager
ST
Stuart
10 years of quality service
Ever since 2013, my personal results specialist has been amazing. I only had 2 thousand in the bank, making 5k a year, but I wanted to go to UPW sooo badly when I learned that Tony was coming to my state. He told me about the Tony Robbins Foundation and the scholarships....i applied and was sooo excited that I got one! Since then, UNleash the Power Within has turned my life around. I went on to pursue a career that i LOVE and even gifted my friends UPW tickets later on to repay the favor. Jeffrey Arguello's the best and always has your best interest in mind. Highly recommend and 10 years later, he's still my go-to guy whenever I want Tony Robbins tix.
Response from Robbins Research InternationalJul 20, 2023
Thank you so much for your heartwarming review! It fills us with immense joy and pride to know that we have been able to serve you for the past 10 years and be a part of your transformative journey.
We are thrilled to hear that our personal results specialist, Jeffrey Arguello, has made a positive impact on your life. It's truly inspiring to see how attending Unleash the Power Within (UPW) through the Tony Robbins Foundation scholarship has turned your life around and led you to pursue a career you love. We are humbled by your kind words and appreciate your trust in us.
Your story of gifting UPW tickets to your friends as a way to pay it forward is a testament to the power of personal growth and giving back. We are grateful for your continued loyalty, and we can't thank you enough for being our valued customer.
As always, we are here to support you whenever you need any assistance. Your satisfaction and success are our top priorities, and we look forward to serving you for many more years to come.
Thank you once again for sharing your incredible journey with us. We are grateful to have you as a part of our community.
In Gratitude,
Kaylie
Client Services & Operations Manager
MA
Manny A.
Don't believe the BS. This coaching is real.
Let me begin by saying that being coached is for the coach-able. From my experience with Tony Robbins and every member of the organization I've met, my interpretation of the negative experiences related by others on this site are that they are of individuals whose expectations of what was required to create change were not aligned with the following reality:
You got to have the courage to try something new. To feel the fear and the resistance, and do it anyway. To stop hearing, seeing, judging, interpreting, doing, and yes, even believing what has gotten you to where you are and limited you to what you have now.
You have to have the commitment to do the "homework" you yourself told your coach was necessary to achieve whatever you discussed on your call together, and then do it. And when you didn’t get it done, be willing to work on defining and dismantling what got in the way — which only a trained coach can help you see and do.
Psychotherapy is about the past; coaching is about getting you from your present to your future goals with more power, speed and agility. Naturally, as you do you’ll hit real-world and inner-world obstacles, road-blocks, speed bumps, and total breakdowns.
Reached a breakdown? Good. Because from breakdown comes breakthrough. When you finally realize and accept that your broken down car is a write-off not worth “fixing”, you can finally let go and get into a vehicle that brand new, powerful, dependable and maybe even sexy.
Confused or frustrated? Good. That means you're ready to learn, and ready to change. When you change the way you look at things (like breakdowns, confusion and frustration), the things you’ve been looking at change too.
My experience with Tony started MANY years before I attended any Tony Robbins events (I’ve been to 3 live and one virtual) or hired Tony Robbins coaches (for myself and, at one time, for the top 40 Executives at company I built years later). At university in 1991, a friend gifted me Tony's book 'Unlimited Power’ for my 21st birthday. People had always told me WHAT to do, but nobody ever told me HOW. Before this book, in all my life, I had never been exposed to anything or anyone so encouraging and so practical. While reading it, I put aside ALL my doubts, reservations, and even the religious beliefs I grew up with that this might be some "new age" magic, and just tried everything Tony said. And more rapidly than I could have ever imagined, the principles I learned and followed to the letter transformed every aspect of my life.
I've worn many hats. From being a student at 21 to leading a $1.8 Billion company at 43… before it crashed over the four years following the 2008 credit crisis. And through that crushing, defeating, life-wrenching, health-destroying disaster, the principles I got from Tony... ones I could find nowhere else because he had modeled, distilled and built-upon the best... gave me the resilience I needed to not give in, not give out, and not check out of life. Seriously.
The resilience to survive was not enough though. (And survival is basically all I did for the 10 years following that disaster, because I rejected everything that got me to the heights i reached before the fall.) I lost my business, my home, my career, my relationships, my reputation, my good name. I became no-one to anyone. Including me. And out of my desperate need for love and trust and acceptance, I made a LOT of mistakes. I quickly put all my trust in people I shouldn't have and got taken advantage of. I fell and fell and fell. On the outside, I looked like everything was “fine”, but I was very FAR from fine.
Fast-forwarding to the turning point: On February 22, 2023, I resolved to reinvent my life with the aid of a "skilled friend" — my new Tony Robbins coach, Aaron Ley (tonyrobbinscom/team/aaron-ley), handpicked for me by Al Melchiore (the Senior Coaching Consultant at tonnyrobbins.com). Aaron guided me in discerning what I needed to grow, transform, or let go of to move towards my goals. With every 30 minute weekly call, I feel I’ve gained years on my life and my progress.
Aaron equipped me with the tools and insights I needed to break free from my self-imposed barriers. I now follow a daily rhythm that I love, have a clear understanding of my major goals, and prioritize them. I've lost 15kg, adopted a healthy lifestyle, and have overcome my anxiety. I’ve regained my mental clarity, and with my doctor's approval, I'm even off my medications.
This is not a “miracle” and I’m not “one in a million”. I’m one among millions who've been guided by Tony's dedicated coaches, like Aaron, to overcome personal roadblocks and reclaim their lives. Don’t take my word for it though, or anyone else’s for that matter. Get your own coach and you’ll see for yourself.
Response from Robbins Research InternationalJul 5, 2023
Manny,
Thank you so much for taking the time to share your incredible journey and positive experience with our coaching services. We are truly grateful for your heartfelt words and the trust you have placed in our team.
Your powerful insights resonate deeply with the essence of coaching. It takes tremendous courage to embrace change, face fear and resistance head-on, and step into the unknown. We are delighted to hear that you were able to overcome those challenges and embark on a transformative path with us.
Your commitment to the process, the willingness to do the necessary "homework," and your openness to learning and growth are truly commendable. We firmly believe that coaching is about empowering individuals to achieve their future goals with power, speed, and agility. It warms our hearts to know that you have experienced breakthroughs and discovered a renewed sense of purpose and resilience.
We are humbled to have played a role in your journey and to witness the positive impact our coaching had on various aspects of your life. Your achievements, such as adopting a healthy lifestyle, overcoming anxiety, and regaining mental clarity, are truly inspiring. We are thrilled to hear that you have regained control of your life and are experiencing such profound personal growth.
Your testimonial serves as a powerful reminder of the potential within each individual to transform their lives when guided by skilled coaches like Aaron. We appreciate your encouragement for others to explore coaching and discover the possibilities for themselves.
Once again, thank you for your heartfelt words and for being a part of our coaching community. We are here to support you on your continued journey, and we wish you continued success and fulfillment in all your endeavors.
With deepest gratitude,
Kaylie
Team Tony
TL
Torben L.
Worst in class
I signed up for the virtual UPW in august (495$) and bought an additional "prep" package of 149$. I have received NO confirmation of purchases, NO link to additional package material and have now received an mail asking me to verify a shipment address using a username and password I do not have! Several (4) mails til customer service via mail or contact form, remains unresponded (except a refund request).
However great Mr Robbins might be, I will never engage with this company again and will ask for a full refund of my 644$. Will I ever get them??
UPDATE JULY 7th
I received a private reply from Robbins to my review however I can not respond to it, as this is not possible on this platform and email from Robbins still do not get to me. However I have received by refund which I highly appreciate.
Response from Robbins Research InternationalJul 5, 2023
Hi Torben,
We first want to apologize for this experience and appreciate you bringing it to our attention! We have reached out to you directly from Trustpilot for your correct contact information but will include the communications here as well.
Our system indicates there were 3 accidental purchases of Ultimate Edge, to which you emailed us about 06/16/23 asking that we refund 2 of the 3 accidental purchases you made. Our team member, Charm, confirmed 06/20/23 that you had been refunded for the 2 extra purchases and resent you the access instructions to the program, all of which we do see original confirmation emails were sent for on the day of purchase which include instructions for access.
On June 21st you responded to the Customer Service survey we sent you with a 1 indicating we had not responded to your request of funds being returned for the add on programs being purchased by accident. Our team member Sarai reached out to you twice to call and email in an attempt to connect and has not heard back. We returned funds back on 06/20/23 so we recommend you check with your financial institution directly in regards to the location of your funds. We always return them to the original method of payment. If you are unsure of how you paid, please feel free to contact us privately for this information.
You then emailed on 06/25/23 indicating you were unsure of the password to login and confirm your shipping information for your UPW Virtual Event Materials Box. Herel from our team emailed back your login information on June 26th. We have not received a response back on this.
We would highly recommend making us a verified sender in your email inbox so we don't accidentally end up in spam, and would check that folder for any previous correspondence.
You have asked above for a full refund, so we are confirming here we have submitted the request to refund your UPW Virtual August ticket and the Ultimate Edge add on purchase. Please expect funds to be returned to your original method of payment within 3 - 5 business days.
If you have any further issues or questions, please let us know! We have contacted you privately on Trustpilot and have direct emailed you again once more. Hopefully we can get to the bottom of this technical mishap!
Please let us know if we may be of further assistance!
Sincerely,
Kaylie
Client Services & Operations Manager
OV
Ole van der L.
I feel scammed.
During the whole check-out process it said 1000 pounds but when I was confirming it in the payment app of my bank it switched to 1995 but just before I realized it I already confirmed it. I feel scammed bad and it feels like a trick.
Response from Robbins Research InternationalJun 23, 2023
Hi Ole,
Thank you for taking the time to respond to our private inquiry so we could further research your purchase. We were unable to locate you in our system, and from the information you provided, it appears you purchased from Success Resources, not Robbins Research International. Due to this, you will need to contact them directly for your resolution.
Their contact information is as follows:
SUCCESS RESOURCES CONTACT US - Australia
Phone: +61 (02) 8098 8100
Toll Free: 1800 244 388
Email: [email protected]
SUCCESS RESOURCES CONTACT US - United Kingdom
Direct: +44 203 141 7790
Email: [email protected]
If we are mistaken, or you need further assistance, please contact us directly at tonyrobbins.com/help and we will be happy to help!
Sincerely,
Kaylie
Team Tony
FB
Frank B.
Spoke to Sherry Soto on June 12,23 and…
Spoke to Sherry Soto on June 12,23 and enrolled in an on line coarse for $745.
The next day June 13 I changed my mind and asked Sherry Soto to please reverse my credit card payment via text and email.
I also called and left a voice mail message.
On June 14 I got a text message from her just saying "ok"
Nothing about returning my payment.
I called her number again to ask her if my payment was refunded in a voice mail. Heard nothing.
So I called customer service talked to Neil . He was reluctant to give me his last name. Explained to him my issue and said he will have Sherry call me.
To date nothing. I'm very surprised how this organization reacted to my cancelation.
Response from Robbins Research InternationalJun 21, 2023
Frank,
Thank you for taking the time to bring this to our attention. Our deepest apologies for this experience, it is not our standard. We do show your refund was processed and Sherry has reached out on 2 occasions, but we have asked her to follow up a third time. We have also escalated this issue to our Sales Director to request they contact you directly to ensure we determine where the disconnect was and to make sure you received your refund.
If you have any further issues, please let us know!
Sincerely,
Kaylie
Team Tony
KB
Karolina B.
Very bad customer service
Last year, during Life Mastery event, I booked a Mastery University Package. Just three days before my WM Leadership event, I got a call and was informed, that I paid too less and this was the fault of them. I got a wrong informations during the sales pitch and was not aware that I have to book WM extra, in order to participate at WM as Leadership. So, I had to pay extra 1995 Dollar. I was super disappointed, but I paid.
Now, awaiting for my Life Mastery Leadership, I got the next mail. 1995$ is actually still too less, they did a mistake and I should pay actually 2495$.
I am really, really sick about this customer service. I booked almost all seminars at least once, I crew, but this customer service has nothing to do with the teachings of TR.
Instead of apologize I got a message, that this is actually a special price for me so I should be happy. LOL!
Response from Robbins Research InternationalJun 21, 2023
Hi Karolina,
We sincerely apologize for the experience you had during the Life Mastery event and the subsequent issues with your booking. We understand the frustration and disappointment you must have felt, and are grateful you have brought this to our attention.
We apologize for any confusion that may have arisen and take full responsibility for the misunderstanding and the inconvenience it caused you.
To address your concerns and rectify the situation, we have escalated your case to our sales director. They will personally reach out to you to discuss the matter further and find a satisfactory resolution. Your feedback is of utmost importance to us, and we are committed to ensuring that your concerns are properly addressed.
Should you have any further questions or concerns, please do not hesitate to reach out to us.
Sincerely,
Kaylie
Team Tony
AN
Abraham N.
I love the customer service that the…
I love the customer service that the Tony Robbins team offers it's on time!!
Response from Robbins Research InternationalJun 9, 2023
Thank you for taking the time to share your positive feedback regarding the customer service provided by the Tony Robbins team. We truly appreciate your kind words and are delighted to hear that our team has consistently met your expectations in terms of timeliness.
We place great emphasis on delivering exceptional customer service, and it is always gratifying to receive validation from satisfied clients like yourself. Your feedback serves as a testament to our commitment to providing a high standard of support and ensuring that our clients' needs are met promptly.
We value your business and the trust you have placed in us. If there is anything else we can assist you with or if you have any further feedback or questions, please feel free to reach out to us. We are here to serve you and look forward to continuing to exceed your expectations.
In Gratitude,
Kaylie
Team Tony
