Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalJan 7, 2024

Matt, I hope this message finds you well. Firstly, I want to express my sincere apologies for any inconvenience or frustration you may have experienced regarding your subscription with The Tony Robbins Inner Circle. We deeply regret any challenges you have encountered, and we are committed to addressing your concerns promptly. I would like to inform you that your subscription can be canceled either through your Members Portal or by reaching out to our dedicated support team at tonyrobbins.com/help. Our team is ready to assist you in the cancellation process and address any issues you may be facing. Additionally, we have taken note of your feedback on Trustpilot and, in order to further investigate and assist you directly, we have requested your email privately via the Trustpilot platform. We understand the importance of resolving this matter promptly and appreciate your patience and understanding as we work to address your concerns. If you have any additional details or specific issues you would like us to address, please feel free to include them in your response to this message. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalDec 15, 2023

Helena, Adding on to this review here as we have received your additional information, thank you for sending this over! We do see our social team and Customer Service team have responded, refunded the accidental charge, and reconfirmed with our accounting team that your autobill was turned off manually as it appears it was not done in the Arena app. We appreciate you bringing this to our attention. Please let us know if you have any further feedback or any other issues we can address for you! In Gratitude, Kaylie Boyce Client Services & Operations Manager ----------------------------------------- Hi there! My name is Kaylie Boyce and I am the Client Services & Operations Manager for Team Tony. I have sent a private message to you via Trustpilot to get your contact information so I can look into your account more and investigate what happened here so we can rectify it accordingly. I appreciate you sharing your experience and looking forward to hearing from you! In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalNov 16, 2023

Hi Angie! Thank you so much for your incredibly kind words! We're thrilled to hear that you've had such a positive experience and that our energy, motivation, and generosity have left a lasting impression on you. It's our mission to go above and beyond to ensure our customers are not only satisfied but genuinely happy. Your recognition of our efforts is truly motivating, and we appreciate the time you took to share your feedback. We couldn't agree more that the world could use more positivity and generosity, and we're committed to doing our part. If there's anything specific that stood out to you or if you have any suggestions on how we can continue to improve, please feel free to share. We're always looking for ways to enhance our services and make your experience even better. Once again, thank you for choosing us and for taking the time to leave such a heartwarming review. We look forward to continuing to exceed your expectations. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalSep 24, 2023

Thank you for sharing your feedback with us. We appreciate your support for Tony Robbins and your willingness to attend one of his events. We're sorry to hear that you found the sales process for our US events less than satisfactory. Your opinion is valuable to us, and we take your feedback seriously. We continuously strive to improve our processes to provide a better experience for our attendees. If you have any specific suggestions or concerns you'd like to share, please feel free to reach out to our customer support team. We are committed to making your experience with us as positive as possible. Thank you for being a part of the Tony Robbins community, and we hope to have the opportunity to serve you better in the future. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalAug 27, 2023

Marina, We sincerely apologize for the confusion and frustration you've experienced in relation to the recent event and your purchase. We understand how important clear communication and exceptional customer service are, and we're sorry for any inconvenience you've encountered. It appears that there might be a misunderstanding regarding the organization you purchased your event tickets from. We'd like to clarify that you purchased tickets from Success Resources, a separate company, and not from Robbins Research International. While both organizations offer personal development events, they operate independently, each with their own policies and procedures. Their contact information is as follows: SUCCESS RESOURCES CONTACT US - Australia Phone: +61 (02) 8098 8100 Toll Free: 1800 244 388 Email: [email protected] [email protected] SUCCESS RESOURCES CONTACT US - United Kingdom Direct: +44 203 141 7790 Email: [email protected] [email protected] We have also escalated this on our end with our point of contact at SR. Please let us know if we may be of further assistance! Sincerely, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalAug 20, 2023

I wanted to take a moment to express our deepest gratitude for your kind words and thoughtful review. Your words about your initial nervousness and subsequent positive experience resonate deeply with me, and I'm thrilled to hear that you're feeling more hopeful about your future. It's wonderful to know that Rachel's enthusiasm and kindness made a difference in your journey. Remember, each step you take is a part of your path to personal growth and fulfillment. The fact that you now have a seminar meeting with Scott Warner is an exciting development, and I'm genuinely excited for the opportunities that lie ahead for you. Thank you once again for sharing your experience, please let us know if we may be of further experience! In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalAug 20, 2023

I wanted to extend a heartfelt thank you for sharing your incredible experience attending Tony Robbins's UPW (Unleash the Power Within) event. Your words capture the essence of what makes this event so transformative and impactful. It's truly inspiring to hear how the event left you feeling motivated, empowered, and ready to take on new challenges. Your description of the event as "inspiring, clever, ultra well organized, amazing, and motivational" underscores the dedication and effort that Tony Robbins and his team put into creating a remarkable experience. I'm thrilled to know that despite your desire for more content, you found the experience propelling you towards positive change. Your endorsement of the event as "truly amazing and eye opening" is a testament to its effectiveness in sparking personal development. Once again, thank you for taking the time to share your thoughts and for recommending UPW. Your review will undoubtedly inspire others to embark on their own journey of self-discovery and improvement. Wishing you continued success on your path of growth and transformation. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalAug 20, 2023

Thank you for taking the time to share your thoughts about the Unleash the Power Within (UPW) program. We truly appreciate your feedback and the insights you've provided regarding your experience. Your input is valuable as it helps us continually improve and tailor our offerings to meet the needs of a diverse audience. We understand that the balance between content delivery and promotional elements is crucial for an enriching experience, and we apologize if you felt that the upselling aspects overshadowed the teaching content during certain segments of the program. We'll take your feedback seriously as we strive to ensure a seamless and informative experience for all participants. Regarding your concerns about the religious references and their timing, we apologize if this made you uncomfortable. It's important to us that everyone feels respected and valued during our events. We'll review our approach to ensure that any spiritual or philosophical references are presented in a manner that is inclusive and sensitive to diverse beliefs. We truly value your perspective and the opportunity to learn from your experience. If you have any further insights or suggestions, please feel free to reach out to us directly. We're here to ensure that every participant has a positive and meaningful experience at UPW. Thank you once again for your feedback, and we hope to have the chance to improve and provide a better experience in the future. In Gratitude, Kaylie Boyce Client Services & Operations Manager