Tommy BahamaReviews of tommybahama.com

Bad communication and customer service from checkin staff. Tried to dine in this evening…. Still waiting….. Mahalo

I have been waiting 14 days for an order. I saw it sit in another state for most a week. Something in the delivery system is broken, and I will never again order from the online store.

Ordered two shirts. First, silk, and wrinkled beyond looking decent when washed according to the instructions. Second shirt, bad material...hot, sleazy, did not breathe. Both on sale, so could not return but $150.00 down the drain. Customer service responded with empty pep talk about how they value my feedback so very much.

Had 4 pullovers, 2 with collars and 2 without. Fabric is pulling away from the insignia. Tiny holes but getting worse. They stain easily and have to spray Shout on spots as soon as I take them off. Very pricy for such poor quality.

Absolutely horrendous customer service - non existent. Says 14min wait time. 30min+ and still no one. Can't believe they stay in business. Ordered next day air delivery. Been a week still no item.

I ordered a pair of trouser to have it shipped to California. Instead of California, my order was sent via Fedex to Florida ! However, once I was able to speak to a live customer service agent, after 30 minutes, the delivery problem was somewhat resolved with the helpful agent. TB didn't have what I ordered so I had to settle w/ a different color.

Tommy Bahama camp shirts have been a favorite of mine for decades, but the overall craftsmanship seems to have declined over the years. I bought the Garden of Hope camp shirt about 2.5 years ago, and since I live in the northeast of the United States I've only worn it perhaps 20 times or so. Even with dry cleaning every time, a seam literally just fell apart under an armpit. I contacted Tommy Bahama customer service directly, and they were able to confirm my purchase directly from the company, but were unwilling or unable to compensate me in any way. I found a tailor who fixed it, paying $8 out of pocket, and I'm hoping this shirt doesn't fall apart in any other way. Quality matters, but mistakes do happen. What I found so disappointing is that Tommy Bahama does not stand behind the quality of their products. $148 shirts shouldn't fall apart, and I shared pictures to prove beyond any possible doubt that this was a quality problem, but they didn't seem to care at all. As a business owner for many years, this very obviously is a situation when a company should just send a coupon, pay the $8, or something! I'm leaning strongly against future purchases, and that's unfortunate after so many years of enjoying their camp shirts.

For one hour and 45 minutes and then I finally had someone to call me back which they did in an hour and a half. I had ordwres 2 kids chairs in May 30th. The lady that day helped me arrange to get 2 matching chairs with the matching canopies for free. I decided to try to get 2 more of the same exact chairs and they would not honor the free canopies they said I could only get one per order.