Tommy BahamaReviews of tommybahama.com

Most merchandise is excellent. However, their customer service when ordering from their website is horrible. You’d expect a premium experience when buying a premium product, but not here. I purchased $140 jeans. Excellent quality, but when they arrived, the leather Tommy Bahama logo patch was sewn to the jeans upside-down. Very odd. Obviously missed during QA. I called their customer service line and after waiting 25 minutes was told I’d have to pay for another pair of jeans and return the pair with the bad label. Once they receive the returned pair and approve the return, I’d get them refunded. So in other words, for an unknown amount of time, they would have $280 of my money for a single pair of jeans because of a silly mistake in their manufacturing process. I said no thank you. To make matters worse, if you attempt to return online, there is no option to simply do an exchange either. So my only option is to go to the store nearly an hour from my home. Clearly, I won’t make the mistake of ordering from them again. Shame - I do love the product. But they need to get their act together.

Bought two linen shirts, nice cut but poor quality, both basically rotted and fell apart within 9 months after regular wear. For the price paid, totally unacceptable.

The Tommy Bahamas polo shirts which we have been buying for many years no longer exist. It is now a different store which does not sell the polos which we have been buying for many years. I'm sad and dissapointed. All I can do is look for polos in other stores. Fortunately, my husband has thirty-five (35) polos from the now defunct Tommy Bahama store.

I love the tee shirts but as a 5’7” man, they are too long. I think a good idea is to create different lengths of the shirts so short guys don’t have to tuck them in

The sizing on the shirts has changed and is now consistently inconsistent depending on which country the shirt is actually made in. I own over 40 shirts and unfortunately the fit and finish has changed. It is no longer safe to just buy off the website in my opinion. Before there were almost entirely silk shirts and now there are so many blends you cannot predict how they will turn out at the laundry. You better try it on!

Excellent customer service. Have bought many of their comfy higher end sweatshirts, and recently bought a polo shirt that was on sale. After just a few wears, the inside collar showed a lot of pilling. Never saw so much wear in such a short time. Sent a picture to their CS and they called me, asked for info off the tag and promptly issued a refund. Rarely does a company call these days to resolve an issue, so accolades to them.

I had two Tommy Bahama quarter zip sweatshirts that I wore continuously every winter for years: well built, high quality, great feel. They eventually reached a point where they couldn’t be worn any longer. I purchased new ones for myself and my two sons this Christmas. Complete garbage. Only one of the 5 have a zipper that works well, the material is flimsy, and they look cheap. Not sure what happened, but if this is an indicator of the rest of their product line, suspect they will be out of business soon. Definitely my last purchase. So disappointing. Complete crap product.

I have been a long time customer of Tommy Bahama. My closet is loaded with their clothing items. Of late, I am finding their sizing varies and recent purchases are very disappointing. My latest purchase of a Desert Fairway Polo Shirt is an example. The sleeves are 4 and a half inches longer than previous long sleeve TB shirts. I also ordered Cotton Modal Boxers. The design has a fly that opens upward, not sideways. This is ridiculous. The male body doesn't work this way! Unfortunately these were sale items and not returnable!