Tommy Bahama is a Seattle-based manufacturer of casual, men's and women's sportswear and activewear, denim, swimwear, accessories, footwear and a complete home furnishings collection, and is owned by Atlanta-based Oxford Industries.
Tommy Bahama (tommybahama.com) has 113 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Clothing & Underwear · Gig Harbor, Washington
Excellent
Clothing & Underwear · Gig Harbor, Washington
Excellent
Clothing & Underwear · Everett, Washington
Excellent
Clothing & Underwear · Seattle, Washington
Excellent
113 approved reviews, newest moderated first
Customer
The customer service number is ABSOLUTELY HORRIBLE! Can’t get thru, never call back when asked to leave a callback number. The wait time is an ABSOLUTE LIE!!! Then I get an email request to rate my customer service call with ( I won’t mention the name) but I never spoke to a person. Tells me someone falsified their call back stats. This place is SIMPLY AWFUL, shame on this management!!!!!
Veronica D.
Bought a 17 inches Tommy Bahama beach chair on Amazon. After only using it two ir three times the screws in both arm handles fell out. Was told to go to Walmart and buy a repair kit. Fixed the arm chairs. Now the aluminum arm chair has rusted away . I realky think i got a defected item. Will never buy Tommy Bahama chair again.
Andrew K.
I had a shirt that I bight that had a quality problem, but I contacted Customer Service and they helped immediately and gave me feedback about their looking into the problem. I was pleased and thought their staff was courteous and professional as well as kind.
Isabelle
They charged me twice our dinner (2 different amounts) and never refunded me. never will go back. Thieves.
Linda and Bob B.
First of all our Service was 5 Star with Lena and all her suggestions were awesome. We had the Scallop sliders and the luscious rum can and amazing drinks. We will always ask for Lena and tell our large family and Friends to ask for the best! Lena
Leigh F.
I am heartbroken. I fear the quality has gone down. I STILL have my TB Camp shirts from years ago - all still good. But the two recent ones with patterns fell apart. 1) one has a pattern and the patterns have become holes. 2) the other one - also a pattern - I wore two times. Still looks perfectly pressed. ( I am a female and I buy large and wear then loose over another shirt as an outer wear. I took the shirt out of the closet and placed it on the bed. To my astonishment - BOTH sides under the arms were COMPLETELY DISINTEGRATED. Baffled -I looked at all my other silk shirts - no problem. And - no perspiration - as the shirt is worn loose and over another top. It was truly the strangest thing. What has happened with TB production!?
Mrs Eve C.
Brilliant customer service from Maddie at The Strand store. Helped source my beautiful linen short jacket from the nearby store at Bondi and contacted me, as promised. Excellent ambassador for the brand; very personable and knowledgeable about the stock
Sherry C.
We were redoing our master bedroom, and so we thought it was time to replace our old furniture. I found a set on tommybahamafurniture.com. I was a little skeptical because there are some negative reviews.. but I love the color of the furniture and thought it would be a great addition for our renewed room . My credit card wouldn’t be charged for the furniture until the furniture shipped which made me feel better. I called the company and they said that my furniture set was in stock and it would ship in two weeks and that it would take another 3 to 5 weeks for the actual shipping to my home to occur. I purchased online and I did not hear anything while the two weeks came and went. I contacted the company after three weeks and I was told that one of the pieces in the set did not pass inspection, but they would expect it to ship the following week. I also received a follow up email which stated something similar, and that my furniture would ship in a few days. The following week and a few days, again, came and went without any updates. I purchased on January 26 and it is now March 4th. No further updates. This made me feel very uncomfortable. I responded to an email and requested to cancel the order due to the length of time and the continued pushing off of the order. I received an email the following morning with just a receipt with the order being canceled. There was no apology or attempt to rectify the issue.. just a receipt. I’m glad that they canceled the order but I really feel this is such bad business. We’ve ordered furniture before and I know that we have to wait. When customer service is not upfront with their processes and gives excuses or lies about the timing just to string someone along, it’s just very disappointing and unfortunate. I would never trust this company to buy furniture from. If the process takes 12 weeks, then tell the person it takes 12 weeks— but don’t lie and say all the pieces are in stock, and it will ship in 2 weeks… then make something up about how one of the pieces didn’t pass an inspection… the whole thing just sounds and feels as sketchy as these negative reviews.