Tommy BahamaReviews of tommybahama.com

Products great usually but I have discovered returns are disastrous. It took only a couple days to receive an item I ordered by FedEx. But a return which is free return labeled for USPS is taking 2 weeks to arrive there and then another 7 days reportedly for account to be credited. The local store was closed so I think this will have to be my last purchase with TB!

Do not order off their website. Promised 2 day shipping. We are day 4 and still has not shipped according to their site. Tried to call, could not get an answer so I left my number as prompted to get into the cue. Never got a call back. Completed their form online, never got a response.

I purchased a beautiful full zip jacket in December 2024; black with an animal imprint. I've not worn it that much - perhaps a dozen times to lunch/dinner (perhaps 3-4 hours) and washed it inside out maybe 3-4 times and use very little detergent for our black washes. It's a very handsome jacket and have received a couple compliments on how sharp it is. While preparing for a trip last month, I noticed the black had dulled. Contacted customer service who was very good in the consolable department. She offered me 15% discount on another item. Why, when a $50 gift card is sent out a couple times a year? That added insult to injury. The warranty doesn't cover past a year. I thought of donating it to Goodwill but decided instead to wear the heck out of it. It has Tommy Bahama printed in a bright gold below the collar. Women will see it, notice it's fading; and I'll explain to friends the reason I'm wearing it. For Tommy Bahama's prices that we pay, we should be receiving much, much, MUCH better quality products.

Very very disappointed in the experience that I just had a Tommy Bahama women’s clothing store in Naples Florida. I showed them a pair of shorts purchased three years ago that I paid at least $80 for and now they are unwearable because there is bunching at the hemline at the bottom of the shorts. I assured them I followed the correct washing instructions to no avail. I feel as though a pair of shorts from a company like Tommy Bahama should give you more than three years of wear. I have similar shorts purchased from J.Crew, loft, and the gap and they all look absolutely fine. I would have hoped that they would’ve stood behind their product and offered me the same shorts without charging me for them. They did offer me a discount, but I did not think that that was appropriate. Especially at the price point of that store. Shame, shame on you, Tommy Bahama. I will never shop there again.

I purchased Tommy Bahama as I have a house down the shore near the water within five years. All the aluminum coaing came off. When I called customer service, they said they only have a two year warranty and there’s nothing they can do. I went to buy new furniture to find almost everyone’s warranty for Outdoor Furnature is 10 to 15 years. So there’s no real reason to buy Tommy Bahama furniture that is for coastal living which obviously is cheap Chinese aluminum. It’s not what you think it is and their customer service isn’t what you think it is

Went shopping at the Tommy bahama store in the Oaks in Oklahoma City. I was help by a lady named Beverly. She always helps me when I go in…..although I spend too much. What great customer service. Beverly suggested items for me to try on. I ended up spending nearly $1500.

After reviewing my social security statement it appears that someone might have used my social security number to obtain employment at a Tommy Bahama business location. Details about the identity theft: Location: Tommy Bahamas 1071 AVENUE OF THE AMERICAS NEW YORK, NY Money earned during employment for 2024: $96,556.00 Employee name unknown This is the response I got when I emailed them to inform them of the issue. It seems as if they wish to protect the culprit. Hi Mr. *******, I was notified of your reach out regarding potential identity theft. I am so sorry you are going through that.  Unfortunately we are unable to provide any information about any current or former employees due to confidentiality. If you haven't done so already, I encourage you to reach out to your local authority's fraud unit for assistance.   All the best HEATHER MCGOVERN (she/her)| Director of Employee Relations

Tommy Bahama dropped the ball big time when they stopped making the boracay Jeans for men. now they are selling jeans that are cheaply made and for more money.Sorry they will never see me or my friends anymore in any of their stores again.