Tommy BahamaReviews of tommybahama.com

Despite nice clothes and friendly Svc I. The store, the call center is horrendous , long wait time , not the brightest folks working in the cust svc. dept. it may be that the cust call center is in California , this in it self explainers the poor service and lack of reps working the phones to take calls .i recommend going into the store , do not order online or call the cust Svc center they fail on every level.

Waited over 3 hrs for a call back, still waiting! $65 for a tshirt and 0 help.

I do love the quality and fit of Tommy B products but their web site and customer service are HORRIBLE . This is the second time that their website rejects the code of their award / discount cards so I have to call their customer service and it means waiting for about one hour or more on the phone !!!!. This is unacceptable for such a company . Whoever is the CEO or CRO of TB shoud be ashamed of this performance Get your act together or you are going to lose some good customers pretty quickly ….

The absolute worst customer service. One and a half hours waiting on the phone, they dont return calls, a week and a half to receive deliveries. When i finally spoke to a supervisor she expressed her own frustration that the company was unwilling to hire more people to answer phones. Pkease dont do business with them.

WTF happened to their customer service??? It used to be GREAT. Now I have to hold for 40 minutes even once, 64 minutes and still don't get anyone on the line. I leave messages and no call backs. I returned an item. It's been over 3 weeks and NO REFUND. Again, WTF?

I'm writing to share my excellent customer service experience I recently had at the NEW OUTLET STORE IN LAS VEGAS, I do not typically write reviews, but the outstanding customer serviced received from a sales associate named Shirlee truly stood out. She was highly professional, personable and a wonderful sense of humor to my shopping experience top-tier service, Employees like her make the Tommy Bahama brand exceptional, I would hire her for my brand. I wanted to give her " A Shout Out " for her hard work and talent are recognized by corporate leadership.

Over a period of time, I purchased four pairs of shorts and several shirts from this brand. Unfortunately, the durability of these premium-priced items has been incredibly disappointing. Shorts Defects: Every single pair of shorts suffered manufacturing failures. The buttons physically broke in half during standard wear. Additionally, the fabric experienced severe hyperstretching along all seams, making the garments unwearable. Shirt Fabric Issues: The shirts have an unusually dry, brittle texture. The material feels structurally weak, as if it is on the verge of breaking apart. I attempted to reach out to the company via their social media channels to bring these manufacturing issues to their attention, but received no response. Given the premium price point of this brand, consumers expect durable goods. Based on my experience, the current quality of the materials does not match the price.

You guy suck!!!!!! I have spent thousands of dollars here and this company is nothing less than fraudulent. They send me $50 off.$100 purchase coupons daily that dont work and say invalid. The past year $99 items now 138 148 158. Are you kidding me. Quality not even close to price point. So dupe your customers. Bye bye. Can you day bankrupt. Good luck crooks. Obviously they ate -10 stars no option though