TOM FORDReviews of tomford.com

The Tom Ford website doesn't process returns. I was left to dispute the charge with my credit card company to get my money back. I ordered an $8,000 USD leather jacket from the Tom Ford website. It was promptly shipped and received the next day. It was the wrong size so I returned it using the Tom Ford provided UPS label. The return was delivered to the warehouse heard nothing. I e-mailed customer service and they said return undergoes a detailed inspection process that can take up to 10 business days. (Imagine; 80 hours inspecting a return.) 10 business days goes by and I send another e-mail to customer service. This time they say the refund is released, "AFTER," 10 business days. 12 Business days goes by and customer service says they, "will look into it," if I don't receive a refund, "by the end of the week." 15 Business days goes by and they say the appropriate department is, "looking into it," and the will provide updates later. 17 business days later, they said they, "received an update from our escalation team confirming that your refund will be processed by the end of this week." Guess what, at the end of the week, 20 business days later, they never processed the refund. Finally, 25 business days later (5 weeks), about a week and a half after I disputed the charge, Tom Ford finally processed my refund. All it took was me disputing the charge with American Express, American Express debiting the money from Tom Ford's account and giving me the credit and then American Express reaching out to Tom Ford to ask why my credit had not been processed. The day after American Express reached out to Tom Ford, they responded by processing my credit. It's amazing how easy it was for Tom Ford to do that. It's almost funny how stupid, arrogant and incompetent Tom Ford customer service is. It took me less than three minutes to dispute the charge with American Express and they immediately pulled the money from Tom Ford and credited it back to my account. Anyone think should twice about purchasing anything from Tom Ford's website, because they don't process returns, even though their website now says they are offering extended returns for the holiday season. Sure, go ahead and try and return something and see what happens.

I purchased the Oud Wood fragrance which I love the smell of, the scent doesn’t last longer than a couple of hours. Very very disappointed for the price.

My mother in law gifted me a set of their sunglasses three years ago which I loved and used all the time. Recently the “T” accent on the temple fell out of the sunglasses. I walked in to the Tom Ford store, was given a card and told to contact Marcolin (who apparently actually makes the sunglasses) for support. Marcolin refused to help me, even when I offered to pay for any repairs. I came back to Tom Ford for some additional support and they could not have cared less. I won’t be spending any more with either of these companies and I recommend you don’t either.

For the price they charge for original tom ford, the smell resilience could be better. Still, I like the smell and prefer buying only original things. Hard to find something better for me

Great design, but very poor quality, 2 pairs of Tom Ford DUNNING-02 FT0907 01V from offical supplier, both pairs snapped on the metal hinges in less than 2 years, Tom Ford do not honor their 2 year warranty, BEWARE!.

I’ve always been a huge admirer of Tom Ford and they’ve never let me down, I always find myself seasonally updating a few pieces with their latest releases. Highly recommended.

I bought a $550 dollar bottle of Tom Ford cologne from Sephora but the bottle was leaking pretty bad and made a mess, with most of the contents waisted. Sephora wouldn't help me at all, but when I contacted Tom Ford about my problem they sent me a new bottle immediately. Customer service was fast and quick to help me. Overall very impressed with their customer service and will be buying from them directly from now on!

I recently purchased an Oud fragrance from a perfume shop at Square One in Mississauga, but I’m quite disappointed with its qualit. Did you compromise on making quality perfumes or did I buy a fake one?