TOM FORDReviews of tomford.com

Tom Ford states I ordered a bottle of cologne. This NEVER occurred nor have I received cologne from this company since 2023!!! I attempted to dispute with my credit card company and Tom Ford states it was delivered. I have proof on my Tom Ford profile the last thing ordered from the company was 04/2023! I have called their customer service line and they to agreed it showed nothing…yet they will not offer a refund of $254 to my credit card. I have no choice but to pay the amount now!! BUYER BEWARE…do not spend your money or waste your time with this DISHONEST company!!!

I recently ordered an anniversary gift for my husband from Tom Ford and paid for expedited shipping. They did not ship it (so far, at all) and when I called customer service, they told me that one of the items had been canceled, but they had not emailed me that it had been canceled. And, they also didn’t ship the second item, and gave me no reason. I then asked to speak to a supervisor, but they wouldn’t put me through. Now I’m left with nothing shipped and no gift. For an exclusive brand, this was an incredibly disappointing experience.

Tom filed stands behind his products and his staff does everything possible to suit your needs. I call my contact there and he welcomes me immediately. He pulls things ahead of time I would like. He doesn’t rush me. He proactively reaches out after to make sure I’m satisfied. I can’t beat that.

I ordered a evening bag .Guess how they send it, local used box a used bag tucked in a cover and return instructions Supposedly they do not have their own packaging For 2500 dollars you get great service Order TOMFORD yipee

Me and my wife just adore Tom Ford Black Orchid perfume. We use it for years. Its the best!

I was delighted with this lip balm but after 2 uses it was apparent that the shimmery sparkle is only on the outside! I am shocked. £48 and the lip balm is a soft pink with no sparkle. It is a nice colour and texture but not what I thought I was buying. What a shame as it was stunning for the initial use. Very, very disappointed and actually feel conned.

I was a big fan of this brand and have a couple of sunglasses. While the price is not the most competitive one, its design was always trendy and sleek. Last summer I was looking for a pair of sunglasses to renew my collections, but for the first time, I couldn’t find anything I like or anything that suits my style. I think they changed their signature trying to follow the latest trend of oversized sunglasses. While having Tom Ford sunglasses was a gentleman's statement, the latest collections are more appropriate for fancy and trendy guys. Thank god they still keep the old collection so I can choose from them.

I returned a pair of shoes that were never work on 5/5/23. On 5/10/23 Jolly signed off on my order being returned all within Tom fort return policy guidelines. I reached out on 5/14 and I was told I needed to wait another week. Well as of today 6/9/23 I’ve provided proof of my return being received and I’m still without my money. Do yourself a favor and never order from Tom Ford e-commerce. They have no clue what they are doing and they could less about me not getting my $1000 back. They’ve lost a customer for life.