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Tom Barefoot (tombarefoot.com) has 638 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
tombarefoot.com
Website
tombarefoot.com
Category
Activities & Tours
Location
Kahului, Hawaii
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: May 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Best trip ever. Captain and crew were superb. I would recommend to all
SH
Sheila
Pearl harbour tour
Pearl harbour tour
TC
TR C.
Used Tom's in the past
Used Tom's in the past, present and will in the future. Quick,easy and pleasent. Sandra is a sweetheart.
MI
Mike
Everything was great
Everything was great, quick easy to set up the tours we wanted. The cost was better than other places I checked.
JH
Jeannette H.
Bad tour
I purchased the gold package and expected a much better tour for $800 for 4 people.The best thing I can say about the tour is the bus driver was on time to pick us up. The first thing he said was his name 'Frank' and the second thing he said was 'you need to stop talking and listen'. That was how the whole day went. He gave rapid fire instructions and then was rude when asked for clarification. He did not tell is about the first two audio tours. When I asked about the last audio your he said the 39 heros tour was a short tour and there was not enough time to use the audio tours. One of the reasons I picked this tour was my son autistic and he does well with audio tours. As the day progressed my son became more upset and I had to give him a lorazepam to calm him down after lunch. The lunches were mediocre at best, the 'dessert' was a package of Oreo cookies Frank made sure we were back on the bus by 3:30 so he could start dropping people off. I am very dissappointed. I will not put a bad review on Yelp or other websites because I know how bad reviews can effect your business.
Response from Tom BarefootMay 22, 2019
Dear Mrs Hansen,
I was so sorry to hear about the problems you had on your tour with Polynesian Adventure Tours. We have been dealing with them for over 30 years and this review was a total shock to us. We have never has anything other than a possible 'pick up' location mix-up or similar in all this time. I brought this up to the attention of Barry Kim, the sales manager for Poly Ad and he did a 'trouble shoot' of the entire situation. I am printing below a letter he wrote to us regarding it all. I'm so sorry for the inconvenience you have experienced. This is so 'out of the norm' for Poly Ad and I am glad you brought it to our attention.
Aloha,
Recently, Tom Barefoot booked a Pear Harbor Tour with our company,
Polynesian Adventure Tours. Unfortunately, one of his clients was not
happy with our driver’s performance and posted a 1 Star review on Tom
Barefoot’s Website.
This complaint was not due to any fault of Tom Barefoot company.
It was our driver’s mistake and we take full responsibility for this rare faux
pas. I personally called and spoke with the complainant, sincerely
apologized to her and offered her compensation to her complete
satisfaction. To be clear, this driver’s mistake was an aberration rather than
the norm.
Our company has been in business for over 40 years as has Tom Barefoot.
We appreciate his support of our tours over the years as he is the
consummate professional and is very selective with the vendors he
recommends for his activities. Both of our companies strive to provide
excellent vacation experiences. Please do not hesitate to utilize Tom
Barefoot for your activity needs as his company is the very best.
Sincerely,
Barry Kim
Maui Sales Manager
Polynesian Adventure Tours
BZ
Brenda Z.
Great Whale Watch Booking Experience!
Sandra made our wish come true and ensured our booking for Pacific Whale Watch 2 hr trip. We were thrilled with the experience, start to finish. Sandra quickly informed us our first choice of date/time was unavailable and personally booked us on our 2nd choice date/time. Turned out great; we saw spinner dolphin pod as well as a Humpback Whale momma and breaching calf. Fantastic tour booking. Will be our go to in future!
CU
customer
Very helpful booking tour
Very helpful booking tour
LI
Linda
Great for booking
Great for booking. Lost 1 star as full reimbursement wasn't given even though it was the tour company that cancelled the trip. I understand service charges, and perhaps the tour company can work this out with Tom Barefoot's tours next time, if it happens so seldom.
Response from Tom BarefootApr 29, 2019
Thanks Linda. We checked the refund you were issued and you were refunded the full amount you were charged. The boat was cancelled due to inclement weather and you were due a complete refund and were refunded the full total. It must be that you were looking at the voucher which always shows the full un-discounted amount but were not looking at the receipt which always shows the exact amount charged on your credit card. Because we discounted the tour the amount you were actually charged was less than the regular amount that appeared on your voucher. You were refunded the exact amount you were charged, with no additional charge whatsoever. Thanks, sorry for the confusion..
