Tom BarefootReviews of tombarefoot.com

Response from Tom BarefootMar 4, 2019

I'm very sorry MK that you were not impressed with our tour agent. Unfortunately I was not privy to the conversation so I don't know how it progressed. The most disconcerting aspect of your message was "he gave wrong information, n when we got to the luau it was nothing like he said". That is exactly what I don't want to hear as our mission here is to provide you with accurate information only. My sincere apologies for your less than stellar experience with our company. I will say however, that this is the first time in the last four years since this particular agent in question came on staff, that we have had a complaint of this nature. Tom

Response from Tom BarefootFeb 25, 2019

This is what actually happened. The boat has a capacity for 6 persons. When Scott attempted to make a reservation with the bass fishing company he was the only one who would have been on the charter. The company has a policy that there needs to be a two person minimum before they will go. Our agent suggested that if he really wanted to go then he could pay for two seats and it would be confirmed and essentially would become a private boat just for him if no one else signed up. Later, one other person signed up which legitimized the minimum charter and so we refunded him the cost of the second seat. At this point he had simply paid for the original amount that he had signed up for to begin with. When he showed up at the boat and there was another person going with him he claimed that he should have the entire boat to himself and then refused to go. For some reason he expected to have the entire boat as a private after only having paid for one single person. We did the best we could to make this tour happen for Scott but yet he was upset. We spoke to the bass fishing company this morning and they authorized a complete refund for Scott even though he cancelled within the cancellation period and forced them to go out on the tour with less then their minimum required amount of people. We previously refunded the first passenger and have now refunded the second ticket. This tour happened yesterday and today is the first time we heard about this and so it is our first time to be able to figure out what happened and process a refund. Remarkably, the company was very kind in allowing the refund within the cancellation period and ironically the other person who took the boat tour ended up on a private boat for just one person.

Response from Tom BarefootFeb 15, 2019

Sorry Francine. We definitely deserve a 2 star rating if we did not respond to you in a timely manner on not one but two different emails. We're really not sure what happened. Emails come to us in an order that we respond to based upon the time received. We typically just go through them one at a time until they have all been attended to. We are usually timely on these and we do apologize for not getting back to you in a timely manner.