bestof-hawaiiReviews of bestof-hawaii.com

Abraham was helpful to set me up for an excursion a few months ahead of our trip. But paying for it was cumbersome. A month later we had to cancel our trip and they told me it would take 20 business days to credit. After that time passed, I asked them about the credit and Abraham said it takes 30 business days. Their policy stipulates 20 business days in writing. I called, texted and emailed Abraham but got no response. I had to call my bank and report the issue so I could get my refund. Their business practice is very unprofessional.

Did a zipline tour on the week-end, and was not exactly what I expected. Felt like it was pretty expensive for how long the tour lasted. The zip-lining itself was fun, but the tour guide acted like he really didn't want to be there. I would definitely try zip-lining again, but might try a different company next time. Altogether, I would rate it 3-stars. Could definitely have been 4-stars if the guide was a bit friendlier to people who paid a lot of money to be there.

I booked a 5hour guided kayaking tour I found on Best of Hawaii. It was with Sun and Salt Adventures Hawaii - Oahu: 5 Hour Guided Na Mokulua Island Kayak Tour. Best of Hawaii's Adin has been a lifesaver and answered all my questions. However, the kayaking tour was not a great experience with a poor outfitting of a tiny tandem kayak and a pfd that was too big. My boyfriend is over 6' tall. He was paddling with his knees at his chest. He was so uncomfortable. We capsized because the kayak was so unbalanced and seats were not adjusted properly. My pfd was floating above my head because it was too big. Our guide did not seem too concerned about safety or about using the best route with the tidal conditions. Best of Hawaii apologized for this terrible experience and did offer a customer appeasement. I appreciate Best of Hawaii and Sun and Salt worked with me on this truly bad experience. Best of Hawaii listened to me and was very understanding.

I did a reservation the 20th September (to have the tour on 24 October and they called me to change the tour because It wasn't available). I had to cancel the 2nd October. They said 15-20 days to refund.....Today it's 13 November. STILL WAITING refund. I called many times, I wrote emails...no answer. Order number: RCRBE1P

Very good at taking money and helping you get on a tour. Very bad at providing refunds. Have waited more than 2 months. A lot of back and forth with Ana but still nothing. I really didn't want to write this review but feel like this is the only way you will respond This is not the way we do business with Ohana My order number is RMTERWS if you feel compelled to help me

Well the first night we where suppose to do the Luau they canceled and said they would return my money never received it. My husband had to go to the hospital for dehydration so the rest of our plans was canceled I didn’t care if we didn’t receive the other bookings because I was just concerned about my husband but they said they would return the Luau and never received it.

I can't say much as I can't get in contact with them I am trying to get as much as an explanation of whats going on due the pandemic.

As said in earlier I contacted Dept of Commerce and Consumer Affairs (Honolulu) about not getting my refund from BEST of HAWAII. Quick response from the DCCA was that Best of Hawaii are now posting a cheque to me for my refund. Staff at DCCA have been excellent and continue to followup until I receive my cheque (I'm in Australia). Contact them if you haven't received your refund. They WILL take action on your behalf. DON'T LET BEST OF HAWAII GET AWAY WITH YOUR MONEY