Chris J.
Ordered some hookah tobacco and waited…
Ordered some hookah tobacco and waited a week. They mistakenly thought the flavor ban for shisha applies to California, it took another three days to get my money back. Other companies here (5starhookah, Zahrah, Agera to name a few) are in California. Texashookah, Hookahlab, Smoxygen, they all ship here too.
Response from TobaccostockJun 16, 2026
Thank you for your feedback. We would note that before posting this review, you did not contact us directly regarding your concerns. Additionally, after this review was posted, we reached out through Trustpilot and requested additional information, including your full name, order number, and email address, so that we could investigate the matter further. You declined to provide that information, which prevented us from verifying the details of your claim. We apologize for the inconvenience. We do not ship flavored tobacco products to California, and this restriction is outlined in our website policies. While other retailers may have different compliance policies, we follow our own interpretation of applicable regulations and business requirements. Unfortunately, due to the large number of products we carry and the complexity of state-specific restrictions, we are not always able to automatically prevent every restricted item from being purchased during checkout. Implementing such restrictions across our entire catalog can create issues that may inadvertently block customers from purchasing products that are otherwise permitted in their state. Orders shipping to states with product restrictions must be manually reviewed by our staff to ensure compliance. As a result, these orders are not always identified immediately and require individual review before they can be canceled. Once the issue was identified, your order was canceled and a refund was issued. The timing of when a refund appears back in an account depends on the customer's financial institution and processing times, which are outside of our control. If you are the customer we believe you to be, when we notified you that your order had been canceled, your response was: "Thank you for your response. Please process my refund when you can, have a nice day." At that time, you did not ask any questions regarding the reason for the cancellation or express any concerns about our policies. Your review describes an order that was reviewed and canceled in accordance with our published policies before shipment. No product was shipped, and a refund was issued once the restriction was identified. As a private business, we reserve the right to refuse service when necessary to comply with our policies and legal obligations. We appreciate your feedback and wish you the best.