Tax Network USAReviews of tnusa.com

Response from Tax Network USAJul 26, 2023

Jennifer, We have come across your recent comments expressing dissatisfaction with the service provided by our firm, Tax Network USA. We appreciate your feedback and the opportunity to address the concerns you raised. Transparency and client satisfaction are of utmost importance to us, so we would like to take this moment to clarify the situation for you and any other concerned parties. When you initially hired our firm, it was to assist in settling your tax debt for the tax year 2022. As stipulated in the service agreement, which was agreed upon and signed by you, the preparation of your 2022 tax return was not part of our responsibilities because you indicated that you had a CPA handling your personal and business tax returns. Later, as part of the standard process, we requested a copy of your 2022 tax return to help with the tax settlement process after filing our power of attorney. It appears this request led to some confusion, causing you to believe that we were not capable of filing tax returns. On the contrary, our firm is very proficient in this area, having successfully filed nearly 50,000 tax returns since our inception. Unfortunately, rather than seeking clarification from us, you opted to cancel our services. We understand that misunderstandings can occur, and we were hoping to resolve this issue with you directly. Instead, the misunderstanding seems to have been magnified, and, regrettably, led to inaccurate public statements regarding our capabilities and services. We would like to underline that our attorneys dedicated substantial time and effort to review nearly 300 pages of transcripts for both you and your husband, also drafting a detailed review of your case. We believe this demonstrates our commitment to ensuring thorough and comprehensive service for our clients. In our ongoing effort to resolve this matter, we offered you a refund of $4,000, which was unfortunately declined. We would like to reiterate that we remain open to finding a mutually satisfactory solution to this situation. However, it's important to note that while we welcome feedback, we must protect our reputation against false claims. We respect your right to express your dissatisfaction, but it's crucial that public statements reflect the truth of the matter to avoid causing harm to our firm's credibility. We hope this public response offers some clarification to you and any other parties who might have been concerned by your comments. We are willing to discuss the matter further, either privately or publicly, to reach a resolution that satisfies all parties involved. Thank you for your understanding.

Response from Tax Network USAJun 26, 2023

We appreciate your feedback, but there are some inaccuracies we'd like to address. We want to highlight that you had a strong case, and our staff was fully committed to helping you save money on your tax bill. Throughout the process, we dedicated our expertise and resources to ensure the best possible outcome for you. You hired us to amend your tax return and had multiple calls with our staff regarding the process. You also sent supporting documents for our attorneys to review. After successfully completing our review and beginning the preparation of the new return, you decided to cancel. According to the contract you signed, there was a cancellation fee to revoke our Power of Attorney with IRS, in addition to the hours we worked on your case. The hours worked on your case along with the cancellation fee exceeded what you had initially paid us. You agreed to this and signed a termination agreement. However, you then committed chargeback fraud, stating in your claim that we agreed to refund you when we did not. We take our obligations seriously and always aim to provide excellent service. We regret that we couldn't meet your expectations in this case. If you have any further concerns, please reach out to us directly. Thank you for your feedback.