Tokio Marine HCCReviews of tmhcc.com

Very accommodating, great assistance and with a human touch

Terrible company for insurance DO NOT USE!!!! We had medical insurance for our maid and despite her having pain and symptoms and tests and doctor saying it could be cancer and needed further tests (inpatient and meant to be covered by the policy), when it came back as not cancer tokio refuses to cover the cost of the biopsy saying they only cover if there is a diagnosis of cancer!!! Absolutely awful. Not renewing and really recommend AGAINST using this scam of a company.

Absolute scoundrels who will go to any length to avoid paying a claim. Avoid at all cost. They have refused to pay for roof repairs as the wind speed was 9mph less than a definition while admitting there was heavy rainfall. During the review process they were slow in correspondence, took almost 3 months to get an answer and then 8 weeks for the complaint response. The complaints letter is full of inaccuracies about the claim. Am taking my complaint to the financial ombudsman but ideally would not have to waste so much time with them.

Awful company, definitely do not use. Will never pay out really isn’t worth insuring anything with them. DO NOT USE!!!!!!!!!!!!

Absolute scam of a company, will not make the mistake of using them again.

I have a claim over covid and they keep asking for mor and more evidence. They have the medical reports and hotel details . They clearly don’t want to pay a legitimate claim and I am fed up with them. They do racv travel insurance. Don’t go near them.

Went through the RAA to get travel insurance, which turns out is underwritten by Tokio Marine. Spoke to them over the phone about some claims we had after problems on a European holiday. “Sure we will cover you for that, just put the claims in on the website”. All claims put in and all denied. Has left us over $15,000 out of pocket and left a very bitter taste of the raa for promoting this company. Do not use this company for any sort of insurance. The raa has always been good to us, but after this I think it’s time we moved our 7 insurance policies to another company.

Dont trust this company. First of all im not insured with them but someone who is did extensive damage to my property. Their Senior Claims Advisor is one of the most dishonest people I have ever had to speak with, abrasive and rude. They will ask you to do something to verify the claim, at your expense, and then just keep moving the goal posts on what the expect until you can no longer satisfy their expectations. I had to ask the Advisor to stop contacting me due to the fact her repeated requests were just not possible, which she did, but then calls me pretending she has the wrong number continuing to harass. This company made 46 billion last year and they wont fix the damage to my home caused by their insured that was all captured on video. So much for their business statement "as part of the Tokio Marine Group family, our purpose is To Be a Good Company. It’s this value that binds us together and inspires us to do the right thing, with every decision, every action and throughout all our strategic endeavours. To Be a Good Company governs not just how we run our business, but how we empower and inspire our people to look beyond profit and help us honour our commitments. We act for the good of our people, our clients and our society. This fundamental philosophy sits at the heart of our company culture and helps keep us focused on being the positive, sustainable influence to keep our people, our clients and society advancing for a better future. " They are anything but ethical