Tom D.
This company is an absolute joke.
This company is an absolute joke. They have no way of getting your products into the UK. They keep saying the order can’t get through customs. I ordered on the 6th of January, they will not give any updates. Apparently I’m 1 of at least 50 other customers and they are trying to get it sorted but don’t have any way of sorting it. They are still happy to take thousands of pounds off other customs as they are still taking orders on their website.
Response from Titanium StrengthMar 14, 2025
Hello Tom! We're very sorry about the situation you experienced with your order. We know customs delays can be frustrating, and while we've been working with our logistics partners, in this case through Dachser, to resolve these issues, we understand your frustration. It's true that for a while we experienced some issues with shipments to the UK, but we want to assure you that we have now resolved this issue and are currently shipping smoothly. To prevent you from having to wait any longer, we're processing a refund for your order, but if you decide to make a new purchase in the future, we can guarantee you a better experience. We appreciate your patience and trust. If you need any further information, please don't hesitate to contact us. Sincerely, Titanium Team