If I could leave a negative star rating I would rate their service at a minus 5 stars! All I needed was an oil change and I showed up 10 minutes before my appointment, and was told it would be about an hour. After about an hour I noticed my car had been moved, so I assumed it had been started on. At over 2 hours I asked about the status of my car and realized it had just been moved to the side of the building, so I took my car. I was offered no explanation and no apology. That's the minimum customer service I would expect! Don't take your car there.
CA
C. A. C.
Negligence
I took my car to be serviced in January of 2025. This location provided an estimate and received approval from my insurance company and myself to repair my car. This location refused to fix my car and instead of contacting me in any form to decline service, they allowed my car to sit on their property. This location then gave a new estimate in April 2025 of over $5000 citing cost of parts increase and labor. But the estimate they provided in January 2025 was for $1200. I had my car towed to a different company in June 2025 and upon pickup learned my sunroof had been opened while at this location. Due to the weather elements, the interior is completely molded. The manager refused to take any responsibility let alone offer an apology even though his property inspected the car to provide the estimates and at no point did anyone contact me to inform me of my open sunroof and/or that they would not service my car. No one from the company is responding to my emails or phone calls even after someone in corporate told me he would file a claim. That was in September. He has not contacted me nor responded to my emails and phone calls since. I called customer service again on November 11th and was told someone would get back to me within 48 hours. It is December 2nd and no one has gotten back to me.
CO
Consumer
2 hours and 37 minutes to change over tires
It took 2 hours and 37 minutes to switch my summer tires to winter tires. And I even had an appointment and they knew I was waiting in the waiting room (which was very run down). It took them over an hour to even get my car on the hoist. And then nearly two hours to actually switch the tires over once it was on the hoist. I should known it would not be good when I arrived to check in behind a dissatisfied and nearly sobbing customer who claimed she had spent $500 and was mistreated. I should have left right then and there and regret that I didn’t.
When they finally finished my car nearly three hours after my appointed time, the service advisor did apologize but gave no explanation for the delay.
Go to Discount Tires by Home Depot. They are speedy and respectful and you won’t waste an afternoon getting done what should have taken an hour (max).
JH
J H.
STAY AWAY
STAY AWAY! I have been a customer for many years since I live right down the street. However, recently they have made errors, and one could cost me my engine. First time, I had a flat tire. The person at the counter not only walked me outside to show him which one, but he marked it with chalk where the nail was and then later showed me a picture of it on their iPad. Wake up the next day and the tire was even more flat than it was. Had to go back up there and the manager gave me the run around saying my back tire was changed, what's the problem? The wrong tire was changed! The front one was flat! I also kept the tire the first time and they charged me a disposal fee both times. This second incident, I get my oil changed on a Friday. The Engine Pressure Warning Light has been on since that Saturday. Today is now Wednesday and I go to check my dipstick.... not ONE drop of oil is in there. It's completely empty! I now have to take my car up there again for them to fix their mistake before Thanksgiving. I don't know who they are hiring, but they are UNQUALIFIED and granted they may "fix" their mistakes, but their should never be mistakes when someone is driving a vehicle. That is their only way to & from work to make money. If I could give zero stars, they deserve that. I will never trust them to work on my vehicle again. Terrible quality, terrible service, terrible employees!
JO
joe
Tires Plus in Buffalo - Does Not Care!
The good folks at Tires Plus in Buffalo Minnesota told me they do not care.
Called Tires Plus and requested repair of my 2003 Ford Ranger emergency brakes. They said they could fix the problem, so I had my assistant follow me to Tires Plus so I could leave the truck there. I requested they fix it same day as I brought it in because I’ve had gasoline stolen from my car leaving it overnight at Tires Plus Buffalo location. The emergency brakes were completely non-functional, with the cable so loose the pedal didn’t stop until the physical limit. These brake components (minus drums and shoes) were 20 plus years old, rusty and in a couple places worn through the outer covering into the cable itself.
Got a call from Tires Plus, Buffalo Minnesota October 10th, 2025 at 11:15AM. I was told “it’s going to be expensive” to fix my emergency brakes! (it was around $900.00) I said – Go ahead and fix it.
Got a call around 4:30PM I was told “We thought replacing the rear components would fix the emergency brakes, but, it didn’t. It will cost another $600.00 to fix the emergency brakes." Since it was closing time anyway, and I wasn’t going to leave my truck there, I said to button it up and I will finish the job myself (I’ve rebuilt engines and transmissions and repaired everything on cars from the 70’s to today with many brake jobs – I’m not an expert mechanic, but experienced. When I got home and took off one of the rear wheels and went to remove the brake drum, it was so tight that I bent my gear puller 5/8” steel bolt trying to get it loose. The hub center where the drum lands wasn’t cleaned – it was rusty and rough and tight. I went to the other side, where I found the brake drum had a large chunk of steel out of it. It could have been dropped, breaking it, or it could have been broken when they tried to remove it after realizing that their “spray and pray” approach to auto repairs didn’t fix the Emergency brake. I couldn’t remove the broken drum with my puller either. At this point I called the manager and requested they get those drums back off so I could finish the repair job, since it appeared that only with massive force would these come loose, and they’d probably be damaged by all that pounding. I wasn’t going to do it. The manager agreed to replace the broken drum and do the work so I could remove the drums myself with reasonable effort. We agreed I would bring the truck in at 8AM on a Wednesday morning.
On Wednesday morning I scheduled my assistant to once again bring me Tires Plus Buffalo Minnesota so I could leave the truck to get repaired. Upon arrival I spoke to (morning manager). I asked how he felt about what happened with the misdiagnosis, broken drum sent home and my own time involved. I was searching for any kind of “ahh sorry….”, but was met with complete indifference to my problem. I asked three times – “do you care that this got messed up?” and each time the response was clearly given in body language. He didn’t care one bit. He responded “What do you want me to say?”
I said maybe Russ Peterson the owner will care – morning manager still couldn’t muster up any kind of apology or any accountability for a misdiagnosis that cost me time and money – “ I didn’t do the work.” was his response! When I asked the original manager the same question, it was clear to me he didn't care either! We'll replace the broken drum was the best he could do.
The manager seems like a nice guy, which is why I apologized when I walked out the door an unhappy, unsatisfied customer who not only didn’t get his Emergency brake fixed, but now will need to find a new mechanic that I can recommend to my family and friends. And I hope plenty of people avoid the painful mistake of choosing Tires Plus Buffalo Minnesota to work on their car. They’ve shown me and outright told me they don’t care.
CA
Caryl-Anne Ennalyrac C.
Dishonest work
I brought my truck in to Tires Plus (on N. MacCarren in Reno) to address a check engine light problem. They claimed to have found multiple issues with it and it came to $791.11.
When i left my truck didn't seem to be running great but the check engine light was off.
Several days later I went to fill up my gas tank and could not remove the cap. I brought it to another local mechanic (Big O on Kietzke in Reno)for help and they found it'd been glued on. When the cap finally came off, the check engine light came back on.
I made an appointment with Big O to address the check engine light issue and when they went in, they found a simple solution (it was a simple leak) and additionally they found numerous hoses and clamps disconnected and/or removed. This was done on parts that were not worked on by Tires Plus, but completely unrelated parts of the truck.
I went to Tires Plus to explain the problem and was told I could leave my vehicle with them and they would contact management. I did not feel comfortable leaving my truck with them and eas never contacted by management.
I've called multiple times now to address the problem but am told there was no issue and I have no proof.
KM
Kelly M.
They spent a lot of time diagnosing the…
They spent a lot of time diagnosing the problem and couldn’t fix it. There was absolutely no charge. Customer service was great will be back.
PH
Preston H.
Sexual Harassment
⚠️ DO NOT GO HERE! ⚠️
My girlfriend needed a tire replacement and was sexually harassed. During drop off, the mechanic creepily stared at her from time we walked in and was checking her up and down and said he loves her hair. During pick up, he again creepily stared at her through the window from the shop, creepily waved and smiled and then proceeded to make a humping sexual gesture with both hands. He stopped working and stepped out of the building to watch us drive away. A report has already been filed with the company/corporate. The invoice said technician : 12 Glenn. This happened at the Tires Plus in Middleton, Wi.
⚠️ Again, DO NOT GO HERE! ⚠️
