Tires PlusReviews of tiresplus.com

On 21 Aug 2023 at 9:30am I had a left rear tire that needed to Be replaced. Spoke to the Service Rep who stated he neeeded to get the Tire from another location and that it would be a few hours before they could replace my tired. Had to be picked up around 11:30 am because the tire hadn’t arrived yet .Service Rep never contacted to imfor me when my replacement would arrive.I contacted a them a 1:pm a which time the agent said it would be ready at 2:00pm. Arrived at Tires plus at 2:00pm my vehicle was still sitting in the same spot had to wait additional Hour and half before replacement was completed. Poor customer service and it shouldn’t take 6 hours to replace 1 tire will never recommend anyone to get tires or any service from the Tire plus 815 S one 3rd street .

I don’t trust these guys.

I waited for hours to get an alignment I need very badly abd after waiting all this time they tell me they are unable to loosen a nut due to corporate policy on using torches. Or heat to remove bolts. So this place isn't run by people who turned wrenches it is ran by little pencil neck geeks who worry too much. They won't allow techs to use appropriate equipment so I have to give it a bad review for wasting much of my time.

After replacing a blown out tire, the mechanic forgot to return my spare tire into the trunk. I had to go back and request they return my spare tire. Just as well, the new tire kept losing air. Went back three more times, when on the second visit, when I returned to pick up my car, they tried to sell me another service and forgot to fill my tire with air. Since it was closing, I had to find the last guy ready to leave to fill my tire with air. When I tried calling the manager to voice my concern for lack of attention to detail and professionalism, the person on the phone listened and replied. " OK. " like everything I said went out the door.

Absolutely horrible experience at Gulfbreeze FL store. Everything they said were liars they not only did nothing but they ripped my Bimini top. Will NEVER return.

Terrible customer service. Put on the wrong tire, had to return and two weeks later no receipt for exchanged tire. No one answers phone , on hold for 10 minutes, wasting my time

I wish I could leave a zero for tireplus off of 41 in land o lakes. I was driving to work and got a nail stuck in my tire. I stopped by tire plus and I asked if they could just patch the tire for me bc I know it usually only takes 15-20 min. He told me he was too busy today that he had a guy call out. I was like well I can’t leave here sir my tire is completely flat at this point now because it was leaking fast. He told me all I can do is put air in it. Another customer behind me asked me if I had a spare I said yes and the employee said again all I can do is put air in it. I said what if I have a blow out on the side of the road and get into an accident ? He didn’t say anything back. I felt so unsafe leaving here. I will never go back to this place again.

Tire Plus in Pewaukee Wisconsin is terrible! Very poor customer service. I recently moved to Pewaukee from Illinois and was in need of a front end alignment and wheel balancing. I made an online appointment on their website and received a reservation number. The reservation stated that if for some reason my appointment could not be honored, I would be contacted and advised. They had my email and telephone number. I took a 4 hours of vacation time to make my 1:00 appointment. When I arrived at Tire Plus, the manager said I didn’t have an appointment. I showed her my reservation with the reservation number in the confirmation I received on my cell phone. She saw that the reservation was for an alignment and balancing. She stated “Oh, I didn’t accept that appointment because wheel alignment’s take too much time”. I replied that “the appointment confirmation states you would contact me if you couldn’t honor my appointment”. The manager stated “I’m here by myself, I didn’t have time to contact you. I don’t know how anyone could manage a business like that and still be in business. Very irresponsible manager. I would recommend you avoid this place.