Yoli R.
Beware of lack of transparency. This is a scam!
I never leave reviews (neither good nor bad) but this is an awful scam of a service. It is nothing more than a money grab. The photos are unrealistic, as in the software completely changed my baby’s face. It was unusable. I suppose that by buying an introductory package, I was agreeing to a monthly subscription. Wouldn’t know because no email was ever sent confirming my subscription amount (shady business!). Then, when I was unexpectedly charged $42 and went to cancel this surprising subscription through my most basic of portals, there is no way to do so. Their FAQ claims that you can easily press a button, BUT THIS IS NOT TRUE! You can see under “transactions” how many snaps your account was credited, but there is no dollar amount specification, no place to review your subscription, etc. You can, of course, upgrade super easily (again, shady business) but you can’t see how much you’re paying for your actual subscription nor can you easily cancel. THIS IS A SCAM. Do not make the same mistake as me and do not give them your credit card information. What an actual waste of money and so infuriating that they hide behind a lack of transparency and communication.
Response from TinySnapJun 12, 2026
Dear Mrs. Raicovich, Thank you for taking the time to share this feedback. We’re genuinely sorry that your experience left you feeling this way ❤️❤️❤️ We take concerns about subscriptions, billing transparency, and cancellations very seriously. We also offer a flexible, no-questions-asked cancellation policy, so if there was any confusion or if something wasn't handled correctly, we want to investigate and make it right. Please contact us directly using the form below with your account details so we can review your subscription history, verify what happened, and help resolve any outstanding issues: https://www.tinysnap.com/contact-us Regarding the portraits themselves, our goal is always to create images that stay true to your child’s features. If any generated portraits don't meet expectations, they can be reported in the app and the credits used will be refunded so you can try again with different photos or styles. ❤️❤️❤️ We appreciate honest feedback like yours because it helps us improve both our product and our customer experience. Emily @ TinySnap