Debbie L.
This app is a scam
This app is a scam, would not purchase! The product is poor, AI tools like chatgpt could do much better. The scam comes in the way it’s billed after purchase. I never intended to have any ongoing subscription and it’s not clear you’re going to be charged for it. there is no indication of any ongoing subscriptions in account settings, and no upcoming billing information. There is also no way for customers to cancel online via their account, you have to email customer service after you’ve been billed again, which occurred randomly 26 days after purchase. Then they refuse to give you a refund for the new unwanted billing. Total scam, would avoid ever purchasing this terrible product.
Response from TinySnapJun 30, 2026
Dear Debbie, We're genuinely sorry that your experience left you feeling this way ❤️❤️❤️ We take concerns about subscriptions, billing, and cancellations very seriously. We also have a flexible, no-questions-asked cancellation policy, so if your subscription wasn't canceled when expected or something wasn't handled correctly, we'd truly like the opportunity to investigate and make it right. If the portraits themselves didn't meet your expectations, you can also report them directly in the app, and we'll refund the credits used so you can continue trying with different photos or styles. Please contact us through the form below with your account details so we can review your subscription history, cancellation request, and billing, and resolve this personally: https://www.tinysnap.com/contact-us We appreciate your feedback, as it helps us continue improving both our product and the overall customer experience. Emily @ TinySnap 💛