Lisa
The pics were great I loved them
The pics were great I loved them. The one that was framed was framed a little strange. The picture was behind the clips that are there to hold print in on top and bottom both was like this. But, I could not adjust it because the frame had a paper backing on it so I didn’t want to tear it off so just hung it as is. Please be mindful when framing pictures because this is preventable because if you look close it’s noticeable. But the print is nice it’s just the framing I had issue with. It’s a great idea with a great variety of selections and the likeness is wonderful. I would do again.
Response from TinySnapJul 17, 2026
Dear Lisa, Thank you so much for your thoughtful and detailed feedback ❤️❤️❤️ We're delighted to hear you loved the portrait, appreciated the variety of styles, and that we captured such a great likeness. At the same time, we're very sorry the framed print wasn't assembled quite as it should have been. You're absolutely right—this is something that should be caught during framing, and we appreciate you bringing it to our attention. If you're able, please email us at [email protected] with your order number and a photo of the frame. We'd love to take a closer look and see how we can make this right for you. Your satisfaction is very important to us, and we'll do our best to resolve the issue. Thank you again for your trust and for giving us the opportunity to create your portrait. We truly hope to welcome you back again soon 🤍 Emily @TinySnap