I love my bike, and I love this picture. It really came out great!
Response from TinySnapAug 17, 2026
Dear Bruce,
Now that’s a perfect combination - a bike you love turned into a picture you love! 🏍️🎨💛
We’re thrilled the finished artwork captured your bike in a way that made you proud. For enthusiasts, every detail and every line of the machine matters, so hearing that it “came out great” means a lot to us.
Thank you for trusting TinySnap with something you’re passionate about. We hope it earns a special place on your wall! 💛🖼️
Emily @TinySnap
MA
MARIANO
Nice canvas picture
Nice canvas picture
Response from TinySnapAug 17, 2026
Dear Mariano,
Short, sweet, and exactly what we hope to hear! 💛
We’re so glad you’re happy with your canvas and how the finished picture turned out. 🖼️✨
Thank you for choosing TinySnap- we hope it looks fantastic on your wall!
Emily @TinySnap
MB
Michael B.
Mach 1 looks great!
The first iteration of my picture looked good, but I asked for a small modification. It was made within a minute or 2, exactly what I asked for. It took me a few days, but I finally pulled the trigger on the purchase. It wasn’t inexpensive, but I am very happy with the finished product, It looks fantastic, glad I bought it!
Response from TinySnapAug 17, 2026
Dear Michael,
Your Mach 1 deserves to look just right! 🏁✨
We’re especially happy that when you spotted that small detail, our team could make the adjustment within minutes and exactly as requested. With something as personal as a favorite car, those details matter.
And we completely appreciate that this wasn’t an impulse purchase. Hearing that, after taking a few days to decide, you received the finished piece and thought “glad I bought it!” means a lot to us.
Thank you for trusting TinySnap with your Mach 1. We hope it looks fantastic on your wall for many years to come! 🖼️💛
Emily @TinySnap
KB
Kerri B.
TinySnaps has been one of the worst…
TinySnaps has been one of the worst photo services I’ve ever used, and I feel completely let down by their overall business practices. Not only did they double charge me without any clear explanation, but resolving that problem turned into a stressful, time‑consuming ordeal.
The website is confusing, poorly designed, and absolutely not user‑friendly when it comes to managing your account. Finding how to cancel or change a subscription feels almost impossible: options are buried, wording is unclear, and the whole process seems deliberately complicated. It should be simple to cancel, but instead you’re forced to click through multiple pages, second‑guess every step, and hope you’ve actually stopped future charges.
When I reached out to customer service about the double billing and the difficulty cancelling, things got even worse. The representative was dismissive, argumentative, and more interested in debating than fixing the issue. Rather than owning up to the mistake and helping me, they pushed the blame onto me, acted like I didn’t understand their system, and made me feel like I was at fault for questioning charges that clearly shouldn’t have been there.
Overall, TinySnaps comes across as a company that prioritizes squeezing extra money out of customers over providing honest, straightforward service. Between the unexpected double charges, the unfriendly and confusing website, and the rude, confrontational support team, I would strongly warn others to stay away. There are plenty of other photo services out there that are transparent, easy to use, and actually respect their customers when something goes wrong.
Response from TinySnapAug 19, 2026
Dear Kerri,
We’re truly sorry to hear about your experience. We take concerns about billing, cancellations, and customer service very seriously.
Please contact our support team with your order details so we can review exactly what happened and work to resolve the issue fairly and promptly.
We sincerely apologize for the frustration this has caused and appreciate the opportunity to make things right.
Kind regards,
Emily @TinySnap
RI
Rick
Ease of ordering
Ease of ordering. The review of the final product prior to purchase. Time to delivery and status communication.
Response from TinySnapAug 13, 2026
Dear Rick:
Thank you for highlighting the whole experience, not just the finished artwork! 💛
Being able to review your portrait before committing to the purchase is something we believe makes ordering personalized art much more comfortable. From there, we want everything else - checkout, production updates, and delivery- to feel just as straightforward.
We’re delighted that all those pieces came together for you. Thank you for choosing TinySnap! ✨🖼️
Emily @TinySnap
EV
EDDIE V.
I have no information about my order
I have no information about my order, no projected delivery date, no tracking information… nothing! Start your improvement process there.
Response from TinySnapAug 19, 2026
Dear Eddie,
Thank you for your trust and your order. I'm sorry you felt this way, but we send order confirmation and special email with the order tracking details automatically to every client. Maybe due to your personal privacy settings our emails were filtered to Your Spam folder?
Please do not worry, your order is on the way as informed via email with all the needed order tracking details.
Our process is fully automated and we inform our clients after the order, during the order and even following up after it has been delivered.
Get back to us via email [email protected] if you have any questions.
Kind regards,
Emily @TinySnap
RA
Randy
Great!
The ability to see multiple images before you purchase.
Easy checkout out.
Great communication.
Great customer service.
Response from TinySnapAug 13, 2026
Dear Randy,
Thank you for the fantastic review! ❤️❤️❤️
We’re especially glad you enjoyed being able to explore multiple versions before deciding which one to purchase - choosing the perfect portrait should be part of the fun! 🎨
And a smooth checkout is only half the experience. Hearing that our communication and customer service stood out to you makes our team incredibly happy.
Thank you for choosing TinySnap and for trusting us to create something special for you! 🤍
Emily @TinySnap
MA
Mark
Grade-A business
Excellent customer service. Quality product. Navy and Coast Guard will need to check that their rate is accurately displayed.
Response from TinySnapAug 13, 2026
Dear Mark!
Thank you for the Grade-A review! ❤️❤️❤️ Excellent customer service and a quality finished portrait are exactly what we want every TinySnap experience to deliver.
We also really appreciate your note regarding Navy and Coast Guard rates and insignia. Those details carry real meaning, and accuracy matters. If anything in your portrait needs adjustment, please reach out to our team - we’ll be glad to review the original reference and help get those details right. 🎖️🖼️
Thank you for your trust and valuable feedback!
Emily @TinySnap
