Tin LegReviews of tinleg.com

The site was easy to navigate, the prices were reasonable, and the coverage is good.

Easy to navigate on the website, easy to understand coverage. Price seemed reasonable. Hopefully I won’t need it.

So far, easy

I had a complex case and provided medical documentation to prove the emergency medical travel interruption but it did not fall under the strict documentation guidelines so my claim was denied. Watch out for this. I would not go with this company again because of that experience..

Extremely disappointing experience. I would not recommend this insurance company. I purchased insurance expecting that if something went wrong with my trip, I would have support and a reasonable claims process. Unfortunately, my experience was the exact opposite. When I submitted my claim, instead of actually helping me resolve the issue, I kept receiving requests for additional documentation and information. Even after I provided supporting screenshots, I was told they were “partial” and that more documentation was required. The whole process felt unnecessarily complicated and frustrating. The most telling part of this experience is that I contacted my bank directly about the same issue, and they resolved it in less than 24 hours. Meanwhile, dealing with this insurance company involved emails, additional requests, and wasted time without actually solving my problem. If my bank can resolve an issue in less than a day, I really have to question what I paid for when I purchased this insurance. Customer service should be about helping customers when something goes wrong, not creating more work and frustration for them. I will never purchase insurance from this company again. I’m sharing my experience so other customers understand what they may have to deal with when they actually need to file a claim. The issue was resolved — but by my bank, not by this insurance company.

All information required for me to make a decision was provided on the web and easy to understand. And the payment process was simple.

Price and options

What I appreciated most was the detailed breakdown for each type of coverage. Seeing trip cancellation, interruption, medical expenses, emergency evacuation, baggage protection, and travel-delay benefits clearly listed made it much easier to understand and how to choose the plan that best fit my trip.