TingfireReviews of tingfire.com

Their customer service is atrocious! You email them your problem, then wait up to 2 days for a response. You sxplain your problem and all you did to try to correct it, and it asks you to do the same things over and over. When I asked them for phone help, they closed my ticket. Now to the device......I had wires in a bathroom shorting out...Lights flickering and a crackling noise. Ting detected nothing. I guess it works good if you have no electrical problems!

I had a fire hazard with a lamp in my home. Eric, a Ting member was monitoring my home and discovered that there was arcing occurring during specific hours of the day. He isolated the pattern and then alerted me. I felt very protected by the Ting sensor, service, and Ting team! The Ting sensor is provided to me by my State Farm insurance company at no charge to me. I let the State Farm team know about the potential fire hazard and Ting's ability to prevent a fire immediately!

One of my surge protectors was getting too hot. I received emails and phone calls concerning this issue. I do not remember the name of the lady that helped me but she was extremely nice and very helpful, we figured out the issue quickly and got rid of the problem

Excellent service. Ting performed great!

A fire hazard in one of the rooms in the basement. I heard about from the Ting team and it was resolved because when we found out where the problem was, I could turn off the breaker to that room permanently. I don’t use that room any longer so I don’t need it on.

Ting was provided to us by State Farm. We were in Belfast when I got notices of a hazard detection. Ting worked with my neighbor to try resolving it. When we returned, I followed Ting guidance and found the problem. I may have to determine whether the issue was a surge protector or the wall outlet it was plugged into. The interaction with Ting was far above expectations.

I received our Ting monitor several months ago courtesy of State Farm. Recently I received an alert on my phone that Ting found an issue that required immediate remediation. After uploading a few pictures I initiated a chat session with Rob. Based on the time of day the issue was detected we were able to eliminate lights and devices until we determined that a power strip for our TV and stereo was the culprit. After replacing the power strip with a new one Rob and Ting continued to monitor to ensure there were no more issues.

I got a text and an email notifying me that a fire hazard was detected in my house. Soon after I got a call too, to get some preliminary information. The next day was another call with an extensive exploration of all possible causes for the alert. It was found, removed, and then watched for several days to ensure all was well. I would have never known or even guessed I'd had a problem - probably until too late. The rep was friendly, understanding, helpful and determined. The communication was exceptional.