TingfireReviews of tingfire.com

After a recent Nor’easter I started getting basic notifications from Ting about power surges in my home. My lights were also flickering and we had a lot of trees down in the area. As a precaution I called my utility company to report the issue and was told someone would be out to check in within the next 2 weeks. The next morning Ting alerted me to a utility fire hazard that needed immediate attention. Over the next several days, I called the utility company several times without any result and spoke to staff at Ting. My case manager at Ting reassured me and guided me on how to reduce my power usage until the utility company came out. Finally after an appliance developed a fault Ting recommended I contact an electrician to come out for an inspection. An electrician came the next morning and identified broken main neutrals on both the house and utility pole. Together we called the utility company, and finally they escalated my concern and arrived that afternoon to fix the issue. Ting reimbursed me for the electrician, and followed up several times after the incident before closing the case. I felt so comfortable calling Ting and everyone was professional and kind. My insurance company offered the Ting service as part of my homeowners policy. I am so glad I had this service and since my recent incident have recommended it to family and friends.

I don’t recall the exact date, but Ting called, texted, and emailed me that there was a possible electrical issue in my home. After two rounds of playing with the circuit breakers, the conclusion we came to was that the issue was probably the floodlight on the back of my townhouse. I don’t have direct access to that floodlight because it’s the responsibility of my HOA to maintain it. I notified my HOA of the possible issue. After roughly a month, the HOA hired an electrician to inspect all of the outdoor lighting and repair any issues he found. Unfortunately, I don’t know what the exact issue was, but the electrician ended up replacing all of the floodlights in my townhouse community. Since then, my Ting sensor hasn’t reported any anomalies in my power usage.

We kept getting power surge alerts. Then one day it said fire hazard detected. At that point it was a blur before I could even react Ting was on the phone with me. Emily was wonderful she went through all the breakers with me until we found the one in question. They sent an electrician out to us and it was that breaker, it was burnt. He fixed it and the problem was solved. Emily called and follow up with me. I could not thank Ting and the staff enough.

Ting was provided to me by my insurance company so I didn’t really know what to expect when it first detected an electrical issue. Using the Ting app was very simple and straightforward. Using the chat function, Kalista walked me through the process to troubleshoot where the problem was in my house. Once we isolated which of my lights were causing the arching, all it needed was to swap out the bulbs for new ones and the problem was resolved. Ting continued to monitor the issue to insure it was fixed and kept me informed the entire time. I am so thankful to have this service!

My insurance company called and said Ting detected an issue, and that I needed to call Ting. The communication with Emily and her team was outstanding. The issue has been resolved, but they are continuing to monitor the situation to keep us safe.

was notified by text and call shortly after that I had a potential problem with my electrical system. While talking with Thomas with the Ting technicians, wen went through a series of troubleshooting steps until we found the problem, which was a loose connection on the breaker in my electrical panel.

Our hazard ended up being a bad light bulb. Ting did a great job of reaching out via multiple channels until they got us on the phone. The agents were very professional and walked us through the steps to locate the hazard. It was easier to pinpoint because they were able to give us the time frame that the hazard was showing up. We have Ting because of our Nationwide insurance and we recommend it to everyone.

I did not fully appreciate how helpful the Ting sensor could potentially prove to be when my insurance company, PURE, provided me with the sensor. The sensor indicated that a fire hazard existed while I was in Brazil with very little connectivity. The outstanding pros at Ting worked with my assistant in the US to troubleshoot the problem. The local energy provider was called out several times, an electrician was needed, many people involved. There was a part in the meter that had been burned with arcing and had to be repaired. The Ting reps stayed on the case for over a week until they were sure the hazard had been resolved. They remained in touch with me and my assistant until they declared everything back to normal. I am very impressed.