Jason W.
Gotta Have Patience
So I had an incident at my house where a plug overheated and caught fire. Ring did not detect it. So I called them and I have to praise the professionalism and courtesy they showed me. However they claim to give you a $1000 credit towards any repairs. So for this they use a third party contractor to schedule an electrician to come fix/replace your problem. They tell you it could take up to two weeks to schedule this. I waited long enough( four days). I scheduled my own electrician and they were at my house the same day and fixed the issue. What I’m saying is I wonder if the wait time is by design so you will just lose patience and go get it done yourself.