Brenda P.
They are willing to help
Don was patient and willing to help me.
Response from Timeshare ComplianceSep 19, 2024
Brenda, We are so glad we were able to help you. Don is one of our best!

Our team at Timeshare Compliance works to resolve contracts issues with unscrupulous timeshare developers. We collaborate with specialists and attorneys who assess contracts to determine whether your developer followed all of the rules and regulations or subjected you to unethical sales practices...We do not buy, sell or list timeshares. Check out our website and A+ rating with the Better Business Bureau at www.timesharecompliance.com
Timeshare Compliance (timesharecompliance.com) has 415 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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415 approved reviews, newest moderated first
Brenda P.
Don was patient and willing to help me.
Response from Timeshare ComplianceSep 19, 2024
Brenda, We are so glad we were able to help you. Don is one of our best!
Alicia Stewart C.
Horrible!!! Been trying to get out of 2 timeshares for over 4 yrs now!! My timeshare is still contacting me and we haven't heard a peep from timeshare compliance in over 2 yrs! I'm having my lawyer look into getting my money back. Horrible to be taken advantage of not once but twice! Once for the original timeshare scam and 2nd by timeshare compliance.
Response from Timeshare ComplianceAug 8, 2024
Alicia, We have called you several times and left messages and sent emails and heard no response. We can't help you if you don't respond. We are so sorry you are frustrated. The lawyer sent you a letter saying you are most likely out of your timeshare and to send us any further correspondence from your timeshare. We haven't received any further documents from you. We will get in touch to discuss. Many times the developer won't inform the lawyer so we need you to also let us know what info you receive on your end.
Kim S.
When we signed up to get out of our timeshare the man told us it could be 8 months. I was surprised then that it would take so long. I just read horrible reviews of taking 5 years or more!! I called the customer service and wrote them an email explaining my frustration because I wasn't getting reports quarterly and because I was sending evidence my timeshare was still contacting me. The email bounced back because I sent it to my representative. No one told me she left the company or who the new representative was. This is the end of July. The last update I got was in January!!! I just read a bunch of reviews calling this company SCAMMERS. I am starting to believe it. It's breaking my heart that I'm losing money on the time share (lost) and now I'm losing my money trying to get out of that time share. I would like some positive information about the status of my account, but I get, "they are still working on it."
Response from Timeshare ComplianceJul 26, 2024
Kim, I will escalate this complaint immediately to the Director of Client Services. We did have some personnel changes and we apologize if you weren't notified of this. We are not a scam and have been in this business for over seven years successfully getting clients like yourself out. Every developer is different and we can get some out a lot quicker than others. It just depends. Our most recent reviews on BBB and Google are mostly 5 stars. It's true we can't please everyone and some clients think that having to wait a long time is not progress. It is progress. Clients sign very involved complicated contracts with developers and it's not easy or quick getting people released. But we do get the job done. I will have Juan reach out asap.
ALAN M.
So I’ve been with timeshare compliance now for four years. Never get anything for updates if I want an update I have to call them and then I don’t get much information back besides them letting me know that they’re working on it. The last few times I’ve called them they advised me to quit paying my mortgage and maintenance fees that it would make the process go quicker. Which I hope is true because I’m getting tired of paying my timeshare all this money For the last four years and not being able to do anything with it per the contract with timeshare compliance. Just read an older post saying that they have a service they offer to help you with your credit after you quit paying, but that’s also something you gotta pay for separate on top of what you have to pay timeshare compliance for. I would think if they’re advising you to screw up your credit by stopping payments that that should be included in their service.
Response from Timeshare ComplianceJun 29, 2024
Alan, We are sad to see this review since our team has been in communication with you as recently as yesterday. This is a process and takes time. You signed a lengthy contract with your developer that comes with a lot of negotiating on our end with the developer and the lawyers also go through very specific processes and they must be done in steps. We do get our clients out of their timeshare and we are working on your case. Yes, credit can be affected but we help you with the steps to take action and get that rectified if this happens. I'm not sure how much more we can do to explain this process to you. Please contact Jaime back if you need further information. The developers are good at stalling to let people out of timeshares but we know how to work with them and get results. I think you should consider payments you are making and what makes sense. Most clients have better success getting out when they stop payment to the developer but this is your choice as the one who signed the contract with the developer.
Stephen Soto de M.
I judge a company on it's word and performance. My case has lasted years, YEARS, though I was told it would be 18 months. Paid in full. But no one has completed the contract. If I hired a landscaper to do my home, paid them in full, and, after years, still didn't have the job done (no matter what the excuse), what would you rate them? If I could give a negative star, I would.
Ora Mills R.
I think this is as big of a scam as the timeshares companies. My cancellation process was started December 2022. The lawyer was paid March 2023. We were told that the C&D letter would be sent in 30-90 days. I kept asking for updates so in November, I was told the C&D letter was sent July 28 2023. I was also told I would get quarterly updates. I hadn't heard anything since November so I reached out yesterday. Now I'm being told the letter was sent Nov 17 2023. My process started in December, so for 1 year NOTHING was done. I was also told that the lawyer gives the developer (timeshare company) several months to respond. I am still getting billing statements from the timeshare company with late fees attached to the payment. It's been almost 1 1/2 years and nothing has been resolved. I'm being told to be patience and wait several more months which will bring this to 2 years. This is as bad as the timeshare company saying the presentation will take 45 minutes and they keep you for 5 hours. I was told my timeshare would be cancelled and 1 1/2 years later NOTHING!! Just a waste of money that they won't refund!!
Response from Timeshare ComplianceMar 28, 2024
Ora, We have searched our database and have not found any name or similar name matching as one of our clients. Please respond immediately if you are a client so we may help you.
Nestor M.
Ellos saben lo que hacen El proceso fue largo pero seguro
Response from Timeshare ComplianceMar 7, 2024
Gracias Nestor! Please can you email me your address so we can send you a thank you gift? [email protected] Enviame tu correo
Melissa R.
Timeshare Compliance did what they promised. They were able to retract our contract. Even through Covid they handled our case diligently. They are responsive, professional, and impromptu. If you need to exit your timeshare, please reach out to timeshare compliance, they will definitely help you.
Response from Timeshare ComplianceMar 6, 2024
THANK YOU Melissa! Your review made us so happy and keeps us going helping people out of their difficult timeshare situations. Enjoy your new freedom! Can you please send your address to us at [email protected] so we can thank you properly?