Kim S.
Started process a year ago and no information!!hen we signed up to get out of our…
When we signed up to get out of our timeshare the man told us it could be 8 months. I was surprised then that it would take so long. I just read horrible reviews of taking 5 years or more!! I called the customer service and wrote them an email explaining my frustration because I wasn't getting reports quarterly and because I was sending evidence my timeshare was still contacting me. The email bounced back because I sent it to my representative. No one told me she left the company or who the new representative was. This is the end of July. The last update I got was in January!!! I just read a bunch of reviews calling this company SCAMMERS. I am starting to believe it. It's breaking my heart that I'm losing money on the time share (lost) and now I'm losing my money trying to get out of that time share. I would like some positive information about the status of my account, but I get, "they are still working on it."
Response from Timeshare ComplianceJul 26, 2024
Kim, I will escalate this complaint immediately to the Director of Client Services. We did have some personnel changes and we apologize if you weren't notified of this. We are not a scam and have been in this business for over seven years successfully getting clients like yourself out. Every developer is different and we can get some out a lot quicker than others. It just depends. Our most recent reviews on BBB and Google are mostly 5 stars. It's true we can't please everyone and some clients think that having to wait a long time is not progress. It is progress. Clients sign very involved complicated contracts with developers and it's not easy or quick getting people released. But we do get the job done. I will have Juan reach out asap.


