TimekettleReviews of timekettle.co

Misleading performance claims and refusal to honor EU consumer rights. I bought the W4 Pro AI Interpreter Earbuds for €324.41. In real use, the translation speed and quality are nowhere near what Timekettle advertises on their website and product pages. When I requested a refund, their support team refused to cover return shipping to China, ignored my reference to EU Consumer Rights Directive 2011/83/EU, and sent repeated templated replies reframing a clear false-advertising issue as "personal preference" and "usage experience." They also instructed me to declare a false low value (around $10) on the customs commercial invoice, which is customs fraud. Even after I escalated directly to a named representative to bypass the automated loop, the response was the same scripted refusal. Avoid unless you are prepared to lose hundreds of euros in shipping and fight a scripted support team just to enforce basic EU consumer rights.

I live on the border between Mexico and US and work in farming education for the University of Arizona. We held our first ever Master Irrigator Program this week to teach ways to beat the 26 year drought on the Colorado River. I knew going into it we needed Spanish content from our needs assessment surveys. I took a gamble and purchased 26 W4 earbuds early April 2026 for people to use in the class and take back to their farm for everyday use. Eduardo from customer service in Costa Rica and "Penny" from headquarters in China took great care of me.I called a few times to check in on the order because it was critical for the class. They confirmed the larger than normal order and shipped it special for me. I got it in a couple weeks with no problems. The farm workers loved the technology! This will be a game changer for them I can see. We presented detailed scientific information in English and they followed along with no problems. This is one of these technologies that borders on the magical. I was told by one guy that he always had to have an interpreter when dealing with the company owner, but now he might be able to have one on one conversations alone. Can't wait to see how this tech develops further and what kind of updates are coming for them to update their W4 units with. Awesome product! Not gonna lie the negative reviews here made me second guess my choice, was a stressful couple of weeks, but they were totally opposite from my end use experience.

I bought the Timekettle W4 expecting fast and accurate translation, as advertised. The reality is the opposite — the device is slow, and the translations are often inaccurate, making it unreliable for actual use. I requested a return within the stated 15-day “easy return” period, only to have my refund rejected because the product was opened. This makes no sense. A translation device cannot be evaluated without being opened and tested. If opening the product voids the return, then calling it an “easy return” is misleading. Between the poor performance and the refusal to honor a reasonable return, this has been a disappointing experience overall. I would strongly advise others to think twice before purchasing.

Do not buy products from this company. We bought a pair and found they did not do what they promised to do so we attempted to return them. The company's claim that there's an easy return is, to put in plainly, a lie. The product is made and shipped from China. It pretends to have a US address but returns must go to China which does not accept such returns. After paying about $75 to return them with tracking they were returned and labelled dangerous goods. That return cost another $11.

Pessimo prodotto. Latenze di traduzione da 10/15 secondi. Praticamente inutilizzabile. Traduzioni molto approssimative e soggette a interpretazione della controparte. Un minimo rumore di fondo e il dispositivo non riconosce nulla. In pratica non è nemmeno classificabile come inutile giocattolo. 300$ buttati via. Contattato il servizio tecnico Timeketlle e la risposta credo sia stata affidata a un subnormale con problemi comunicativi. In Pratica sono dispiaciuti ma questo è il prodotto. In pratica va bene da mettere sotto la gamba del tavolo. Azienda ridicola con prodotti inclassificabili.

Bought the W4Pro for our company as we needed Russian to English and vice versa, as well as Russian to Ditch and vice versa. The delay is okay, though it does limit the fluidity of the coversation. The reasons I posted a 1 star: 1. The translations were incorrect. Even with simple words & sentence structure. Like "I will give you 10 USD for that dog" ..... it didn't even get that right. It translated "The boat will leave in about an hour" to The boat will fly in about an hour ..... it's just dangerous in negotiations. 2. The lag is much longer than expected. There is no "real-time" translation. We did our tests in the office, with office level WiFi, and still had a few seconds lag. 3. The earbuds are huge .... why does that have to be? It's like going back years ago. Should be a better & more comfortable design. 4. I'd expect it to recognize the language spoken if using AI. We haven't had issues with a bud dropping out or that it wouldn't work. All worked well. The earbud holder / charger is a bit strange, that it comes apart. Would have thought it should stay together.

I bought the W4Pro and the X1 and in both cases the translation was so bad it was dangerous because the dialog was so wrong and was causing major issues. The main language I have used is Vietnamese and it is simply less than useless. I am returning both for a refund. The X1 I bought from Amazon and there weere items missing from the box so I suspect it had already beenm returned once before - so dissapointed.

ES UN FRAUDE. Compré el modelo M3 y NO LO RECOMIENDO para nada. Acabo de venir de un viaje y lo he intentado usar, le he dado varias oportunidades en diversas situaciones y en todos los casos el resultado es malo. No es real lo que dice la publicidad del producto o la información de la marca. Además necesitas el tlf muy cerca de la fuente de sonido (interlocutor, TV, ordenador, etc) y aún así se traba, se desvinculan los auriculares y tienes que volver a meterlos en la caja y sacarlos de nuevo, etc... Ha sido desesperante y voy a devolverlos.