TimekettleReviews of timekettle.co

Refused warranty for a brand new, defective gift unit (SN: E8G1Eg000187). I received a brand new Timekettle X1 as a genuine gift, but unfortunately, it turned out to be defective straight out of the box. I contacted customer support, and they verified via the serial number that the unit is completely new (manufactured recently in June 2025). However, both support and their management strictly refused to honor the warranty or help me simply because I don't have the original purchase receipt from the person who gifted it to me. It is incredibly disappointing that a major tech company refuses to stand behind its own brand-new, original hardware over a missing piece of retail paper. They care more about bureaucratic order records than their own product quality and users. I really wanted to love this product, but their customer service policy for gifts is terrible. Think twice before buying this as a gift for someone. Update (July 17, 2026): The support team reached out and sent a replacement pair of X1 earbuds. I have received and tested them — everything works perfectly now. Thank you for fixing the issue and keeping your promise!

I purchased a Timekettle translation device specifically to help with communication while traveling in China. The product was marketed as a dedicated translation solution, and I expected it to perform better than free translation apps because it is specialized hardware sold for that purpose. In actual use, the device did not perform reliably. The translations were inconsistent, awkward, and often less useful than free tools such as Google Translate or WeChat translation. This made the device ineffective for the real-world situations I purchased it for, including basic communication while overseas. The main issue is that the product did not meet the practical expectations created by its advertising. A device sold specifically for live translation should provide dependable, understandable translations. In my experience, it did not. I am also dissatisfied with the company’s 30-day return policy. This type of product is commonly purchased before international travel, but the real test happens during the trip. By the time a customer discovers that the product does not work adequately in the intended travel environment, the return window may already be nearly over or expired. That makes the policy unreasonable for the way the product is actually used. I contacted the company seeking a refund because the product did not perform as expected. I do not believe I should be stuck with an expensive device that performed worse than free translation apps. Desired Resolution I am requesting a full refund for the Timekettle device. The product did not provide the reliable translation experience advertised, and the 30-day return window is not reasonable for a travel-dependent product that can only be properly tested once the customer is overseas. Also, they delete any negative reviews off YouTube. So dishonest and that should tell you everything you need to know. SCAM

Business didn't provide the advertised reward points with the purchase, failed to respond to my complaints or provide the points, and generally doesn't read or respond to messages they are sent. The product quality is very poor, the service is non-existent, and the business is now failing to move forward with my return request and still unresponsive to the initial complaint. I've had to file a chargeback finally with the bank after telling them for several days I was about to do that. Hopefully they will respond to the bank or federal authorities since they won't respond to paying customers.

Total scam, product hardly works and they continue charging credit card for some weird service. no customer service and very difficult to resolve bogus charges.

For the price DO NOT BOTHER. The time delay between speaking and translation is pointless. Google live translator is far more usable. Why isnt there a function where it translates at the same speed that it shows up the written translation on the screen?? When it does translate it is fairly accurate hence the reason it got 2 stars.

The timekettle app is absolute garbage it doesn't work it's to basic it keeps crashing or putting up errors , lack of support, don't answer emails and a lack of information available, I bought 2x w4 pros a very expensive waste of money

Think very carefully! I wish I had known about trust pilot before I bought two pairs of M3 earbuds. I would’ve saved myself a good bit of money. Timekettle definitely exaggerates the effectiveness of their products. I spent three months in Vietnam and it didn’t take long to realize that I had made a mistake. One huge issue is that the earbuds themselves are far too large to stay in my ears. I’m not a small guy. I would understand the fit problem if I had smaller ears. As long as I was setting perfectly still, they would stay in place but the moment I stood up or began walking, they were very likely to fall out unless I physically held them in. So I was totally unable to use them in any setting other than a movie theater. They were of some use there, but even there, they were quite limited. Timekettle does not make any sort of covering which would lessen the tendency to lose them. When I contacted them about this problem, the only solution they had was to suggest that I upgrade to their newest over the ear model for $449. I won’t be doing that because I don’t trust them now. I’ll go back to using Google Translate. It works far, far better.

Timekettle’s after-sales service is a complete joke and absolutely garbage. Once they take your money, they will completely abandon you and ignore your problems. When I contacted their customer support for help, they went completely silent and ignored all my emails. They only care about taking your cash, and they will dump you the minute you pay. I purchased a translator earbud worth 11,000 THB, but this company committed shipping fraud by under-declaring the package value as only $20-30 (800 THB) on the customs invoice without my consent. Because of their illegal practice, Thailand Customs flagged and confiscated my package. To make it worse, they hide unfair return policies deep inside their website to trap customers when things go wrong due to their own mistakes. Do not buy from this company unless you want your money stolen, your package stuck at customs, and zero support. Terrible brand, zero responsibility, and the worst experience ever!