Tile ClubReviews of tileclub.com

Our order arrived half broken (which I can confirm via photos - an entire box arrived chipped) and completely different than what was advertised on the website so I sent the shipment back. I immediately reached out to company with photos of what we ordered vs. what we received to see how we could get the accurate order. Instead of offering a solution, they responded to let me know I would be charged a return and restocking fee... I returned the items because they were broken and not as pictured on their website. At that point I asked for a refund instead of having the order fixed and reshipped. The refund took almost a month to get and it only came because I reached out three times when each week that went by no refund was reflected on my account. I did finally get the refund so I'll give them that but safe to say I won't use this company again or ever refer them to anyone.

Customer service was wonderful and knowledgable. I ordered a lot of different samples that came quickly and were very reasonably priced. It's a pleasure not to have to keep shopping around when you can get the samples delivered to your front door and ordering in bulk was easy. I highly recommend giving them a try and order some samples.

Brittany has handled multiple orders for me on my rebuild. She is always responsive and patient. They have a great selection of tile to choose from. It has been delivered with no breakage. Bathroom is done so on to the kitchen.

Really good samples. Found same tile at Home Depot for less due to lower shipping cost.

I’m disappointed that when I ordered the beautiful product in April, I paid for overnight shipment fee as we were moving our office to a new location. After purchasing the product, I received an email the product was on back order. 3 months later, the product arrived. When I called for a refund of the overnight shipment fee, they said no. Why can’t I pay for regular shipment, since I waited 3 months? Gayle 206.841.8815

I really liked being able to get samples in the mail. And I really liked the tiles made in Spain and Morocco. Unfortunately to do the shower stalls it would have cost me too much with a contractor already over budget. But thanks so much. Loved the tiles I was sent.

Overall I think TileClub is a reputable company with a beautiful selection of tiles. Unfortunately my company had a very low-touch experience that left us reaching out for clarity on availability and ETAs. We ended up ordering a backordered material, and it was not until after purchasing it that we learned it was over 2 months before it would be available. The website did not advise it was backordered beforehand. If we had known this was the case, we would not have ordered the tile. Our client's project was postponed and they were not pleased! Once the material was back in stock it was unclear when it was shipped, where it was shipped from, and we did not receive tracking information or updates on the ETA until it was out for delivery. The internal communication at Tile Club could use improvement as well as implementing a better process for managing client expectations. As far as account management, there seems to be very little distinction between us (professionals) purchasing, or a homeowner. Whenever I did speak with a representative, they were professional, but did not provide any new information. I will order from Tile Club again if a client selects one of your materials but I will proceed with caution based on our first experience with availability and tracking the shipment. We love your tile selection! Please take this feedback to improve the customer experience and continue to grow!

I ordered a sample of tile and assumed since it has (3) colors I would get a sample piece showing all of the colors so that would make sense. I received a cracked piece not containing the main color. I went on chat and received good customer service and after sending pictures of what I received. The person had another piece of tile sent to me with notes to the staff I needed a piece with the brightest blue part to be sure it wouldn't clash with my cabinets. I recieved a second piece of tile and it was the exact same piece as the first (no blue at all). So this time I called and explained what happed, very sweet girl and she was great and we laughed and I explained what I needed. I need a piece with that brightest blue part because that is what may clash. Third time I received a piece and while different this time it still did not have the bright blue. It came with a sheet with her notes on it as well! Mind you these are paid samples. Please note: I only paid for the first one. SoI give up! 3x and I still have no piece to see if the brightest blue color on this tile pattern will work for our home. Customer service is great and sweet and helpful but there seems to be a disconnect once the order and notes hit the warehouse. So I paid for a sample I still have not gotten what I need. I really wanted to work with Tile Club they have beautiful tiles. Frustrated and let down. I have not called again.