T. C.
Should’ve been Pink, were Purple
I gave three stars because 2 of the 6 samples I paid for were the wrong color. When I tried to talk with someone about it, some girl kept telling me to send the photo to some chat room thing that I couldn’t figure out. I told her I could text it to a phone number but she said there was no number I could text it too. I’m getting really annoyed with businesses asking me to do things I don’t know how to do or asking me to do things I can’t, like fax. I’m not a business, I don’t have a fax machine at home. This is their way of ignoring there problems by making it difficult or impossible for the customer to send them pictures or communicate with them. PS, I’m not going out and trying to learn anything new, now, during a pandemic.
Response from Tile ClubAug 5, 2020
We are sorry for the inconvenience. Emailing pictures of incorrect material is a standard procedure, and since emailing us pictures did not work for you we suggested some alternative options. We will be happy to send you replacement samples ASAP.