TIGERSECUReviews of tigersecu.com

My password wasnt working and I couldnt get into my DVR. I had bought the DVR from one of my customers so I didnt have any of the purchase info on had and wasnt sure if I could even get it anymore. May was the person that answered my 1st of 3 or so emails and continued to help me until my problem was resolved. Since I couldnt provide the purchase info I thought for sure that would be the end of it and I would never regain access to my DVR. May simply asked me to provide a picture of the serial number on the DVR and to make a simple statement confirming that I was the owner of the DVR and was asking for help to reset my password. I received an email right after with instructions on how to reset my password and just like that I was back in. The response time from the time I sent the first email to the times in between each of the others was very short. Customer service across the board is 5 stars. Im going to be upgrading my whole system soon and Tigersecu will be my 1st and hopefully only stop for that upgrade. Great products and great service thank you.

My system wasn't connecting to the internet only for viewing on phone, was connected at the box and always had been. A quick phone call and the solution was a hard reset from a download through customer service. Fixed the problem perfect and quick.

I like Tigersecu Cameras, I've said that a few times now. One reason is the response to light and dark on their cameras, last to go to B&W at night and first to go to Color in the morning, along with picture clarity. I had a problem recently with daytime video being pixelated on one of the cameras. I contacted them yesterday about it, provided the purchase information and today they let me know I'm getting a new camera. That's it in a nutshell and I can't ask for more than that. UPDATE: I informed Tigersecu about the Pixel problem on Thursday 11/20/25 and today, Saturday 11/22/2025 I received my brand new camera. Thank you, Tigersecu.

The customer support at tigersecu is the best. They respond to my email within hours. I recommend their products and with the excellent customer service they offer is a 10 out of 10.

I was having difficulty updating my dvr for my system along with the time change. Ian & May were extremely helpful in resolving my issues. They sent me screen shots of what they needed on my system & then they sent me the file required to update my dvr. This was the best experience I've ever had with ANY other manufacturers support staff. I can't thank them enough.

May was very kind, professional, patient and extremely knowledgeable. She resolved my issue and displayed excellent customer service skills. Thank you May for making me feel valued as a customer!

I have been a customer for about 8 years now and i am very satisfied with my dvr system. Anytime i have had an issue it was resolved promptly within respectable time. My recent issue was the app had an update, after the update the app wouldnt connect to the dvr. May was very helpful to resolve the easy issue and found that my dvr needed and update as well. MAY provided THE CORRECT update for my system and had me back up and running smoothly. Thank you May. P.S to the ppl with no patience i suggest u have someone with patience when contacting tigersec, understanding that they are a new company with a small team and handling over 100k customers would be helpful to them as well.

The technician walked me through all the steps I needed to connect my DVR to my phone. He knew exactly what the problem was. Able to fix it. I told him if he was in the same room with me. I’d tip him 20 bucks.