ThumaReviews of thuma.com

Id like to think there would be better quality control on a $1000.00 bed frame. Upon assembly one of the main screws that holds the bed together won't screw in because the receiving end bolt/threads was obviously pressed in incorrectly. (I have pictures) Wouldn't you check this critical assembly point before sending a bed out to the consumer? To my 2nd surprise, there's no customer service phone number, just an email...for service on a $1000 bed frame? After sending in my email request for help I got a cavalier robo-response email telling me they'd be back to me- in 1-2 days. 1-2 days. Since Ive already gotten rid of my old frame I guess it's an air mattress for me until Thuma has time to address my problem. Terrible.

I purchased a king size bed with the headboard. It is not sturdy at all. It sways and creaks at the slightest touch. It's my 2nd Thuma bed, the first one is perfect, and this one is just defective. We've taken it apart and rebuilt it 2 additional times to make sure, but we didn't have any of these problems with the 1st bed purchased. There is no telephone customer service, so I've emailed and received an autoresponse that they will get back to me in 1-2 business days via email. It would be much more helpful to speak to someone rather than waiting for an email.

I'm a new customer who ordered a bed and two nightstands. The bed comes in three boxes and when it was unexpectedly delivered last week only two of the boxes showed up. Thuma never sent me any shipping confirmation or tracking information so I did not expect to have to move 300 lbs when I got home.... The missing box I had to assemble what I had to make the determination that the legs and slats were not in the shipment. Then the REAL problem began. Thuma does not have customer service that will answer a phone or that you can call. Instead it's send an email into the void and get an auto reply that they have up to two days to answer me. Through it all I could not get the Thuma people to understand that I don't have tracking information, they never sent it. Finally a week later a Thuma person meekly... writes back to my now 6 emails to them that one box was not delivered. You don't say.... After one more request from me..... for the tracking number it was provided and my last box is to be delivered today, maybe. Any thoughts that I did have of purchasing more from them such as the dresser are now gone I can't do business with a company that you can't speak to a human even when everything is going wrong.... So avoid Thuma, great idea, may be a good bed too we never got that far. One last thing. From the moment you place your order Thuma starts spamming you asking you to buy more things, refer others, etc. It offended me since they had not yet delivered my original purchase..... Poor form Thuma this was no way to treat a client who spent north of $2K with you. It's likely and I am being generous that the bed is fine or better but the people stateside who we have to deal with were terrible, worst ever....

Professional CERTIFIED interior designer here. Ordered this for a client. a queen mattress is 60" wide and was shipped a 57" wide headboard. Their response: "The Queen PillowBoard should be 57 inches in length. The PillowBoard was designed to sit inside the edge of the mattress so that the joinery is highlighted." What absolute BS. Never ever have I ever bought a bed frame for a client where the headboard was NARROWER than the mattress. To add insult to injury - the Walnut stain finish was BRIGHT ORANGE. Orange as in orange soda orange. Looks terrible. No recompense or trade offered by the manufacturer. Very disappointing.

There were two orders: ORDER-1 was to the wrong address and was cancelled immediately (but customer service took two days to respond) ORDER-2 was to the correct address ORDER-2 was sent to the address for ORDER-1. Customer service doesn't respond. If I had to do it over again, I wouldn't give them my money for all the trouble. No bed, no response from customer service, and I'm out the money until it is fixed by my credit card company or by their non-existent customer service.