ThumaReviews of thuma.com

They’re the worse they never fix any problems. The leg broke & to make matters worse their pillow head gets dirty if you wash it. I contacted customer service they take 10 years to even reply and never help. I hate thuma I swear to god worse company ever they wont get a dime from me or anyone I know.

Near ZERO customer support. No phone access. Here is an excerpted email response 11 days after they took our money but have given any hint of promised shipping or delivery. (Oh, yeah, they said they had three in stock ready to ship) "Our team will be sure to get back to you within 2-3 business days - ... - We do not offer phone support as we’ve found that we’re able to provide the fastest and best support via email (and because we hate waiting on hold as much as you do).

Terrible Delivery and Assembly Experience – Never Again I am beyond disappointed with my experience with Thuma. For $1,500 worth of furniture, I expected a premium product and service. Instead, I received an overwhelming number of heavy boxes that weren’t delivered to my apartment door. I had to carry six bulky, unwieldy packages up to my unit on my own. The assembly process was equally frustrating. There were so many parts to deal with, and the instructions were far from intuitive. For furniture at this price point, I expected a simpler setup or at least some form of assistance offered. Brands like Article offer far better delivery and assembly services for less cost—they bring furniture into your home and even remove the packaging. Thuma fell drastically short, and I will never buy from them again. Save your money and look elsewhere for furniture that delivers on its promises.

I only received the slats and

I ordered the bed two weeks ago, and it has not shipped yet, despite the website promising shipping in 3-5 days. So far I have only received canned "it will be shipping soon" responses when I inquire on the status of the order.

I run a B&B and was looking for 5 sets of furniture & accessories. I had a lot of questions and wanted to speak with someone live. They refused so I decided no way am I getting in the middle of such an operation that doesn’t have instant customer & easy customer service.

My order arrived incomplete, despite a confirmation email claiming incorrectly that everything had been delivered. Customer service has been unresponsive and I see no mechanism to resolve. I can’t speak to the quality, since I lack the requisite parts to assemble my purchase, but the lack of responsiveness is inexcusable.

Too expensive for the quality. They use many small pieces of soft wood glue together to one piece to make it looks like solid wood and I think composite wood can be stronger than that. The design looks good but nothing else.