ThumaReviews of thuma.com

Terrible customer service. Product was not as described and then was damaged. Company was nearly impossible to reach and then was not helpful.

Well, we saw the same reviews and marketing as you did, liked what we saw & read (on the Thuma site), so went ahead and spent $2400+ on a Cal King bed from Thuma. Unfortunately, after unboxing it all and putting it together (tightening the screws, following instructions, etc.), we found ourselves owning an incredibly wobbly bed. Disappointing doesn’t even begin to describe what we feel, in addition to feeling “duped.” I cannot wait to return what has became one of our worst decisions when it comes to furniture for our new place. Do NOT trust Thuma, who has great marketing, terrible products, and very poor customer service.

Our expensive new Thuma bed frame arrived with two of its pieces broken, only detectable during assembly— which meant I either had to quickly / temporarily repair the broken pieces or take it all apart and reconstruct our old bed frame. If we wanted to sleep on a bed that night. I sent photos and a video to Thuma customer care and all they could offer was replacement pieces, another 5 days out. I asked for consideration re the extra work I had to put in to accommodate the quality control issue, and Thuma said “not our policy” and “I think we’re misunderstanding each other” and finally didn’t reply. The replacement parts arrived today. Thanks, Thuma. I bet a courtesy 10% off or gift card or some token of consideration would go a long way to making your customers happy.

If I could give negative stars I would! They LOST the bed. I paid extra for white glove service and wanted expedited shipping. They don’t have a human you can physically speak with. They don’t have a human you can chat with. They have email only! These emails always say the same thing. They call it concierge, but that’s a fancy word. I believe this company is a hand full of people that only send you messages to pacify. Period! Case in point; rep send me a message, ‘thank you for your patience, but you must wait at least 2 weeks.’ It’s been well over 2 weeks at that time. I say this to only show that they’re not there to help. They’re a glorified answering service (by email). The bed never showed and I demanded my money back or AMEX will be informed. They finally refunded. I don’t do many reviews, but I had to tell my story. Don’t use these people! Super Bowl commercials or not.

the WORST bed frames!!!!!!!!!! I have a SAATVA, the Thuma POS doesnt even comparel

TERRIBLE customer service. After purchasing 2 beds with pillow boards and nightstands, I mistakenly ordered 2 bolsters for the pillow board. I mistakenly ordered the wrong color. After emailing customer service, they stated they were on sale and non returnable. No where on the products page did they say final sale. Will not be purchasing the dressers as I planned. Company just lost a $5000.00 sale. After many emails and voice mail, they have accepted the return.

Broken when arrived. Customer service is email only. Said they’d send out a replacement. I had to reach out because they didn’t, said they’d send a replacement, they didn’t. Been trying to reach out for a while now with no responses.

I have placed multiple orders with Thuma and had the exact same experience each time. The shipping times stated on the website are not accurate at all, and you're left waiting weeks longer than stated with no communication on the status of your order until you reach out to them. I paid for premium delivery each time and had equally bad experiences with the delivery partner, Deliveright. They do not attempt to reach out to schedule final delivery until you prompt them. On my first order, they called me the day before they wanted to schedule delivery, to which I said that was too short notice for me to schedule time off work and was it possible to pick a different date? They told me no and that they would call me when the next available delivery date was available. They called me a week later with the exact same option: scheduling for the next day with no option to pick a later date. I final received an automated call another week later that allowed me to pick a delivery date. Overall, for the price you pay for their goods, delivery and customer service is a complete joke. I placed a second order a few months later hoping that the first experience was just a one off. I'm having the same issues with this second order. I recommend spending your money elsewhere.