Thrifty Car RentalReviews of thriftyuae.com

I have rented from Thrifty UAE on and off for a couple of years. I never had any issues and I always got my full deposit back. I do carefully take a video of the inside and outside of the car at check-out and check-in to protect myself from false claims. One time one of the cars I was renting had the battery go out and someone came to my location and replaced the battery, the whole process took less than an hour and a half and I thought this was reasonable. I currently lease from Thrifty on a 10-month teacher lease. It's been a few months and I am having a good experience so far, I will likely lease again next school year. I wish the payment process for the lease was more modern: when signing up I had to send my credit card details through WhatsApp which was strange to me. Also a few times I had a problem with the payment link and you can't try to pay twice, you have to request a new link each time. But other than that I like Thrifty and I hope they keep their present quality of customer service and relatively low prices.

Horrible company, I was forced to pay deposit of 3000 AED and it is 5 months from the day I returned my car, several emails and whatsapp, twice filled out the deposit bank details form and still have not received my money back. Their customer service is just telling me they are forwarding my request to the finance team, which then does not communicate.

Horrible Customer Service I have a long term lease with them. They have terrible customer service. Filed a very large complaint dealing with overcharges, poor repairs, faulty service, and vague contract terms. Miscommunications between department. Mischarges for Salik, no explanation of repairs.. Worst of all they outsource all their repairs and maintenance and DO NOT CHECK, Just give the car back to the customer. I had a brand new lease vehicle, It went for service, and it took 2 weeks to be returned. EVERY SINGLE FAULT i identified popped back in 3 days. Sent the car back. It took another 2 weeks, and is still not properly repaired. Received a call from the Leasing manager letting me know he will correct this. Now 2 weeks passed and he is not returning my calls.

The people at the airport were decent enough but there was nothing to say that the deposit was 4 times higher if isn’t a debit card or that it takes a month to get the deposit back. This needs to be clearly pointed out before booking. I most definitely will not be using Thrifty UAE again in future

Paid for the car rental online and my booking was at 4:00. I waited until 3:30 while calling all the company contact numbers with no answer. When someone finally answered, they claimed they didnt receive a booking email to get the car. The representative I spoke with was very rude and kept blaming everything on their website and that its not his fault. Once the car arrived to my house, they demanded a physical credit or debit card for security deposit. I didnt have my physical card as it was never mentioned before, the representative agreed that I use someone elses debit card which will be 3000 deposit, however when i got my fathers credit card he claimed that hes not sure if i could pay as the card was not mine, while the truth is because he wanted me to pay 3000 deposit with debit instead of 1000 with credit card. He kept telling me to talk to his supervisor, meanwhile his supervisor never answered my call or the representatives call. In short, after 2 hours of my booking and paying fully online, I didnt receive the car i had paid for. Very horrible customer service, they don't answer the phone, are rude to customers, not on time with bookings, and are very shady. You can’t even call to make a complaint cause no one will answer. Still waiting to see when they give me a refund. I wouldn’t recommend them to my worst enemy.

Nothing but a SCAM! The original email conformation is not accurate, they deliberately leave out alot of details. I paid 2500 AED deposit , which they said would take 3-4 weeks to unblock. Fine. By that time, any extra charges would be deducted and I would be refunded the rest. That is what any self respecting rental company does. No!! They kept trying to charge my credit cards again and again! I blocked the card and now waiting to see what will happen next with these scammers!!! BEWARE! Avoid at all costs!!

Do not use this company. Made me pay 2500 AED for deposit when it was never mentioned before I got car. You never get the car you wanted and then they don’t send deposit back and hit you with lying emails about traffic fines. They never reply back to any emails or answer phone. Absolute scam of a company. DO NOT USE THESE IN DUBAI

Absolute joke. They won't provide the car you paid for, they won't reply to messages, their deliveryman is terrible, and in the end they will charge you extra for non sensical reasons. They're running a SCAM, do NOT deal with them.