Thrifty Car RentalReviews of thriftycarrental.com

Hired a thirfty car through booking.com in fuertuventura and we had 5 people in front and it took and hour to get to the front as they were making a determined effort to up sell. They actually put additional insurance on our agreement and tried to get me to approve until I told them I had my own. Then the scam to beat all scams they told us we had to clean and hoover the car to the same standard as when we collected it or we would be charged for cleaning

I had a terrible experience with Thrifty car rental. Despite being asked to check in online to save time, I ended up waiting in line for over 90 minutes. To make things worse, I tried calling for assistance but couldn’t get through. My piece of advice: save yourself the frustration and go somewhere else. Thrifty is not worth it.

Absolute thieves! I was charged for two days on a one day car rental on a car that was returned early with a full tank of gas. I am disputing the charge and will never rent from any compy associated with Thievery, I mean Thrifty, no I mean the first one.

A nightmare here. When we arrived there was a large crowd waiting for their cars. Someone said it could be two hours, but I thought they were exaggerating. I prepaid for a car two weeks ago, then I checked in online early to "skip the line" as they advertise. It's been more than an hour and a half waiting and I still don't have a car. I complained to the management and they just said it's a busy weekend. But that's not an excuse. Why do you rent out so many cars if you can't handle it? Don't rent here.

This place is a scam. They lure you in with cheap prices, but add on so many hidden and unexplained extra expenses, that you pay way more than at Hertz fx. This was the most expensive car rental I’ve ever tried, and the worst one customer service vise as well. Save your money for a serious car rental place instead, where you get quality service and quality cars. Somewhere that doesn’t hide the extreme expensive price you end up paying in the end.

After waiting in LAX security for over an hour to get out the airport, the last thing you want to do when you go to pick up your hire car after a 13 hour flight is wait in another line for well over an hour to do the paperwork and pick up the car despite going through the online check in (which apparently wasn’t working - there was no message or indication from the staff in the Thrifty office) Absolute ridiculous customer service, though the guys who work in there are very nice and professional once you actually get through the line! Never again will I use Thrifty at LAX!

BEWARE NEVER AGAIN WITH THRiFTY CAR RENTAL . My partner and I rented a car @ Thrifty’’s located @ LA airport for 2 weeks. He booked it online, declined the insurance and was charged $475 usd deposit . When we arrived @LAX on 06/13/24 we waited an hour to do paperwork and select our vehicle . We were asked if we wanted additional insurance and asked to sign paperwork for a deposit . Once again my partner declined the insurance which was verified by person working @ front desk. . Turns out it’s a scam . Thrifty’s says we signed paper agreeing to additional charges. They say you are signing for deposit and never gave us a copy of document . My partner received credit card bill for car rental and optional insurance for total of $800 usd . Manager was not willing to discuss the additional charges or negotiate . Company takes advantage of tired, stressed tourists in a hurry to get to their destination and b/c they have your credit card can add additional charges whenever they want . I definitely will never use Thrifty’s car rental again .

Had a puncture....assistance number didn't work.several passers by tried to ring. Took a whole day before a French man got through to A.I chat bot. Eventually they sent a pick up truck. They took the car and left me....I asked what next..they said ring assistance. Tried for 4 days. Rang garage to say not contacted them but was car fixed. They said no ..you need to come and pay in advance for 2 new tyres as both to be changed if only 1 flat. I had to hitch a ride to garage to pay. Unable to contact thrifty or hertz. Rang uk, Paris and limoges no joy. Left with no replacement car....in middle of no where with no food or provisions. Had to rely on neighbouri g properties . Got car back on next to last day to see gash in front tyre which they will try and blame on us. Never again!