Thrifty Car RentalReviews of thriftycarrental.com

Our rental experience with Thrifty was horrible. This was our family’s first trip to Hawaii and Thrifty made it less enjoyable. It took our representative at the airport a very long time to process our booking (over an hour). We used Expedia to book the rental, however we were NOT told beforehand about the $500 hold that would be placed due to using a debit card. Very unprofessional! We were also not told about the extra fuel and insurance fee fees required on the vehicle (totaling over $300)! Even worse to follow was that our car’s battery died. It was cranking 0 V. We called roadside assistance and had to wait nearly 2 hours for help. They would not bring us a replacement vehicle instead they sent AAA to jumpstart the vehicle and we had to drive ALL the way back to the airport to exchange it. Whenever we went to exchange the vehicle, they even mixed up the exchange vehicle’s make and model and had to wait for them to sort it out. My family is VERY displeased with our experience and we would NEVER recommend Thrifty to anyone.

Arranged for rental via phone due to problems with current rental. I got to the airport rental in Sarasota Florida and did not take the car and was told there would be no charge. Received a 600$ plus charge and told it was a non refundable charge that I was never told or sign for. Will never use thrifty again

BEWARE! Thrifty Las Vegas representatives will automatically add multiple insurance charges without discussing it with you. If you do not catch it, you will be charged significantly! I stated I was not interested in insurance and so the representative removed the charge, or so I thought! (She only removed one). Remaining on my receipt was a charge for the amount I expected to pay for the car and the agreed upon prepaid fuel (therefore I didn’t question it further). Instead, it was a charge for additional insurance! It was not clear and never discussed with me, even after expressing I was not interested in insurance coverage. Thrifty encourages deceitful tactics and I suggest you take your business to one of the many other car rental businesses. If you do go through Thrifty, question every single line item and do not assume anything. Additionally, I did not catch this until I returned from my trip and thought I was accidentally charged twice. I did reach out to Thrifty customer service (Tiana and Amanda) when I noticed this error, who notified me it was for insurance that I “agreed” to. They were not helpful and did not offer resolution after I explained this was never discussed with me.

Linda at the rental desk at Fort Myers Airport (RSW) in Florida was wonderful. She was kind and very helpful. The fact that the car was great was a bonus. Linda was the highlight. Thank you again Linda.

Thrifty collected a courtesy car without checking it or asking me to sign any handover doc/screen. They then started harassing me to pay them money for alleged damage. Extortion, pure and simple. Use another firm.

This was not a good experience at all. To save time we went right to the parking garage to get our vehicle through the app. We waited and waited to the tune of about an hour. I kept getting the message that our vehicle wasn't ready yet even though we were right on time for our pickup. Finally I went inside to the service desk which by now was very long. The woman told me "Oh, the app is down. It's not working". Really?? There was no people outside to inform me of this. Then when I asked if I could get a discount or upgrade due to the inconvenience she said I couldn't because when I booked I chose the option of paying in full rather than at the airport because that was the cheaper option. She offered to give me an upgrade and told me where to go and I could choose from any in that particular area. It turns out the car I originally booked was sitting right there amongst the "upgrades". Biggest bait and switch operation I've seen!! Never again, I will rent from a different company for sure.

Bad service, scam, not Nice people. Not wanted to think in solutions

Present optional insurance as mandatory